Master Your Hotel Management System:
RoomRaccoon Academy
Empowering hoteliers is our passion and purpose. Discover more about our wide variety of informative customer training options. Elevate your RoomRaccoon skillset with our webinars, masterclasses and online system training.
Upskill with RoomRaccoon Academy
Our Academy Module is an educational hub designed to help you use the RoomRaccoon system to the best of your ability.
It offers you opportunities to unlock and set up features and tools to optimize your property in three key areas: guest experience, property automation, and connections.
The best part? You can work through the Academy independently with our informative help center articles or book a call with one of our Customer Success Managers if you need assistance.
Find All The Answers in Our Help Centre
Empowering hoteliers is our passion and purpose. Consistently updated and optimized by system experts – our Help Centre articles are created with you in mind.
Our Help Centre is the consolidated gold mine of RoomRaccoon knowledge and tips and tricks. Browse through different categories to learn more or simply search to find your answers.
You can access the Help Centre from the resources tab on our website. It is also accessible from your PMS by clicking on the question mark icon in the bottom right of the interface.
RoomRaccoon Training Tokens
Introducing Raccoon Training Tokens! This exclusive currency is the equivalent of credits that can be used to obtain training from a RoomRaccoon Customer Training Specialist.
Your RoomRaccoon subscription plan determines the number of tokens you have. However, you can purchase tokens or perform certain actions to earn them! And the more you learn, the more you earn!
What can you redeem with our Training Tokens? We offer a variety of training options for our users.
In-Person Masterclasses
We like to be hands-on when it comes to empowering hoteliers. That’s why we’ve introduced in-person Masterclasses in the Netherlands, Portugal, Spain, Germany and South Africa.
Simply register, and you can attend an exclusive live training session with RoomRaccoon system experts. Enjoy a complimentary lunch while you learn new tactics and network with fellow hoteliers.
Product Showcase Webinars
We are always improving and innovating. Whenever we release a new product update, we host a dedicated webinar to showcase all the exciting new features and enhancements. This way, you can see them in action and have the opportunity to ask us any questions.
Keep an eye out for your invitation sent as a system notification.
