HOTEL CASE STUDY
CASA SHELLY | A PERSONALIZED EXPERIENCE IN VEJER DE LA FRONTERA
Casa Shelly's adoption of RoomRaccoon's HMS has led to a remarkable transformation in its operations. This has resulted in a substantial increase in direct bookings and streamlined guest experiences. With over 50% of guests opting for online check-in, Casa Shelly has successfully enhanced efficiency and guest satisfaction.
About Casa Shelly
Casa Shelly, positioned in the charming Vejer de la Frontera, Spain, offers a cozy retreat for travelers seeking an authentic local experience. Since opening its doors, Casa Shelly has committed to delivering personalized services, ensuring every guest feels right at home. The establishment prides itself on its 7 exquisitely furnished rooms, inviting guests from across the globe to explore the captivating beauty of southern Spain.
Recognizing the need for an efficient way to manage the guest experience while maintaining Casa Shelly's charm, Chris Pettersson, the property owner, sought a hotel management solution that would streamline operations and elevate the guest experience. RoomRaccoon proved to be the perfect fit, offering a comprehensive solution tailored to Casa Shelly's unique needs.
Where Property Management Meets Automation
Challenge
Casa Shelly faced a significant challenge with an outdated cloud management system. They recognized several shortcomings that didn't align with their requirements. The primary challenge was the extensive manual input required for basic operations, which was time-consuming. They needed to find a reservation system that was efficient and user-friendly, and would encourage more direct bookings.
Solution
Casa Shelly adopted RoomRaccoon’s comprehensive suite of property management and reservation tools, leading to significant improvements in efficiency through automation. A major benefit for Chris and his team is the simplified process of generating invoices, which now only requires a single click.
Chris also uses the online check-in feature, which has streamlined guest arrivals. This allows the team to spend more time providing a warm and personalized welcome to guests when they arrive at the property.
Result
Casa Shelly has improved their day-to-day operations and +50% of guests use online check-in.
“It simplifies my daily tasks, saves me time, and allows me to focus on what's most important, which is making my guests feel right at home here at Casa Shelly.”
CHRIS PETTERSSON – OWNER OF CASA SHELLY
The Channel Manager Effect
Challenge
Chris and his team faced a significant challenge: their outdated system was ill-equipped to manage rates effectively across multiple sales channels. In their quest for efficiency, they embarked on a search for a more seamless solution, one that promised to reclaim their much-needed time.
Solution
Chris and his team unlocked the secret to hassle-free online bookings by leveraging RoomRaccoon's channel manager. Now, he can seamlessly synchronize rates and availability across top platforms like Airbnb, Booking.com, and more, ensuring their listings remain consistent and up-to-date. It was a smart move that saved them time and enhanced their online presence.
Result
With RoomRaccoon’s award-winning Channel Manager, Casa Shelly enjoys seamless rate management and zero overbookings!
Winning with Direct Bookings
Challenge
Chris and the team at Casa Shelly were searching for a Hotel Management System (HMS) that would make booking directly with them a simple choice for guests. They wanted a system that would captivate their guests from the very first click and facilitate a seamless guest journey from the moment they visited Casa Shelly's website to their arrival at the property.
Solution
Chris was pleased with how RoomRaccoon seamlessly guided users from Casa Shelly's website and facilitated easy booking through the booking engine. RoomRaccoon's impressive features, such as enhanced visibility on meta-search engines and direct booking platforms, helped increase the property's visibility and drive potential guests to the website, aligning with Chris's goal of driving direct bookings.
Result
Chris improved the guest booking journey and increased direct bookings to 43%.
See our customer stories:
RoomRaccoon offers a host of features to elevate hotel operations and boost revenue. Get to know what’s worked well for our hoteliers!
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