HOTEL CASE STUDY
HOTEL HAVERKIST | HISTORIC CITY, MODERN AMENITIES
Hotel Haverkist is a hidden gem located in the heart of s'Hertogenbosch, North Brabant. Despite opening its doors during the challenging COVID-19 pandemic, the hotel has remained strong and more resilient than ever. Since they opened their doors in 2019, they’ve been using RoomRaccoon to ensure the best guest experience with a channel manager, a simplified payment processing system, and time-saving accounting integration.
About Hotel Haverkist
Hotel Haverkist caters to a diverse clientele, offering 11 cosy rooms with basic yet comfortable amenities. The hotel prioritises creating a homely ambience for guests seeking a break from the hustle and bustle of the city. During winter, Hotel Haverkist is popular among business travellers, and in summer, it attracts day-trippers, mostly locals or visitors from neighbouring Belgium and Germany, who are drawn to the town's charm for a day of exploration.
Max Denteneer, the manager of Hotel Haverkist was in search of a hotel management system that could integrate its property management system, booking engine, and channel manager into one cohesive package. They sought insights from fellow hoteliers to make an informed decision, which led them to RoomRaccoon, a solution that not only met their criteria but exceeded their expectations. Compared to other systems they explored, RoomRaccoon offered unmatched value for the price. This comprehensive platform enabled Hotel Haverkist to streamline its operations and maximize efficiency from day one.
Streamlined Payments With RaccoonPay
Challenge
Hotel Haverkist needed a solution that was capable of processing payments across various channels, including online payments through payment links, booking engine transactions, and terminal transactions.
Solution
Thanks to RaccoonPay, when guests make a booking over the phone, Hotel Haverkist can easily send guests a payment link. This method is exceptionally convenient, as payments are reflected in the booking once processed. Additionally, with a terminal stationed at reception, payments are swiftly processed with the touch of a button. This convenience significantly reduces manual work and minimizes the risk of errors.
Result
100% of bookings are processed by RaccoonPay.
“The days of manually tracking payments are gone; now, it's all integrated. Although some guests may not be accustomed to this method initially, the majority find it incredibly straightforward and hassle-free.”
MAX DENTENEER – MANAGER
Better Performance With Direct Bookings
Challenge
Max and his team were looking for an all-in-one solution with an integrated booking engine to help capture direct bookings. They also wanted a system that could be customised with Hotel Haverkist’s branding for a consistent guest journey.
Solution
Booking directly through the RoomRaccoon booking engine has made the guest booking process incredibly easy. Guests appreciate the user-friendly interface, which complements the website's design to provide consistency. Additionally, with RaccoonPay's integrated payment module, Hotel Haverkist's guests can easily prepay for their bookings, streamlining the payment process via the booking engine and ensuring a more efficient experience.
Result
Hotel Haverkist enjoys over 35% direct bookings.
Improved Rate Distribution With a Channel Manager
Challenge
Hotel Haverkist needed a software solution that would automatically distribute their rates to Booking.com and Expedia while integrating with their reservation system.
Solution
Thanks to RoomRaccoon's channel manager, Max and the Hotel Haverkist team can easily advertise their rates on popular platforms. The channel manager seamlessly integrates with the RoomRaccoon Property Management System (PMS) and booking engine, ensuring that there are no overbookings. Now, Hotel Haverkist effortlessly synchronizes their room availability and rates across multiple channels, enhancing visibility and maximizing revenue potential.
Result
Zero overbookings with RoomRaccoon’s channel manager connection to various OTA’s.
“Among the array of integrations offered by RoomRaccoon's marketplace, the Unit4 Accounting integration stands out as particularly beneficial for our property. It streamlines the process by immediately sending all invoices and payments to our accounting system, ultimately saving us a significant amount of time.”
MAX DENTENEER – MANAGER
See our customer stories:
RoomRaccoon offers a host of features to elevate hotel operations and boost revenue. Get to know what’s worked well for our hoteliers!
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