HOTEL GUEST MANAGEMENT SOFTWARE

Profitable for Properties.
Intuitive for Teams.
Unforgettable for Guests.

RoomRaccoon is the leading all-in-one platform powering thousands of successful independent properties.

  • Save with an annual subscription
  • Enjoy a personalized onboarding experience
  • Try it obligation-free with our 30-day free trial

The hospitality leader in hotel guest management software for independent properties worldwide.

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WHY ROOMRACCOON?

Benefits of hotel guest management software

Boost direct bookings and increase profitability
Maximize revenue with smart pricing tools
Strengthen guest loyalty and enhance experiences
Simplify group bookings and room allotment management
Save valuable time with automated processes
Keep your inventory updated in real time across all channels

CORE PLATFORM

Your business in one place (and not everywhere else)

PROPERTY MANAGEMENT SYSTEM

Ready to save up to 4 hours daily?

Turn your admin overload into time-saving automation that keeps your front and back office running smoothly

  • Elevate your daily view with our best-in-class reservations calendar. With a few clicks, you can extend guests' stays or drag-and-drop room upgrades.
  • Let guests opt for self-serve check-in at the front desk or enable online check-in and check-out for contactless convenience. Plus, upsell extras easily with a digital menu.
  • Create custom packages, configure parent-child room rates, and effortlessly manage group bookings with Room Allotment.
  • From performance reports to daily management and deposit tracking, effortlessly generate the reports that keep you in control.
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BOOKING ENGINE

Tired of over-relying on OTAs?

Enhance your digital presence and drive more direct bookings.

  • Turn more website visitors into guests with RoomRaccoon’s high-converting, mobile-friendly booking engine.
  • Increase guest spending and elevate stays with bookable add-ons like picnic baskets or experiences.
  • Activate discount codes and agent log-ins for targeted promotions and rate management.
  • Use a price comparison widget to help visitors compare your rates and choose your best offer.
  • Compete with OTAs and boost your direct bookings using our Google Hotels integration—only pay for completed stays!
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CHANNEL MANAGER

Reach the right guests with the right price at the right time

Put your rates on auto-pilot across all sales channels.

  • Expand your reach and boost bookings through 200+ channels, including OTAs, metasearch engines, GDSs, and bedbanks.
  • Automate your pricing with easy-to-use dynamic pricing rules that respond to real-time market demand.
  • Keep your inventory perfectly synced across all channels, eliminating overbookings and ensuring maximum visibility.
  • Create a range of rate plans (refundable, non-refundable) and packages (Lover’s Getaway)—to attract guests with irresistible deals.
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PAYMENTS

Get paid at any stage of the guest journey

From booking to departure, process secure online payments. Worried about switching payment providers?

Learn how we: simplify the switch with self-onboarding

  • Send secure online payment request links or refund guests from the reservation card with just a few clicks.
  • Take in-person payments fast and error-free with RoomRaccoon’s card machine.
  • Simplify VCC management: importing, tracking, and auto- charging with a VCC dashboard.
  • Take control of chargebacks by monitoring, managing, and disputing directly from the Chargebacks dashboard.
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Reporting

From performance reports to daily management and deposit tracking, effortlessly generate the reports that keep you in control.

Housekeeping list

Share a customizable daily housekeeping list with your team, complete with room add-ons, requests, and special notes. Need more housekeeping power? Try the RaccoonHousekeeping upgrade!

F&B list

Share a customizable daily food and beverage preparation list with your kitchen, complete with filters for breakfast, lunch, and dinner.

Rates and packages

Create custom packages, configure parent-child room rates, and effortlessly manage group bookings with Room Allotment.

Dynamic pricing

You operate in a dynamic industry— let your prices join the action with easy-to-set dynamic pricing rules and sell more rooms for the best rate at the right time.

BUILT-IN UPGRADES

Customizable, because your property is unique.

From starter to enterprise, RoomRaccoon packages include customizable upgrade slots to support your growth, performance, and operational goals.

The only question is: How will you customize your property management?

Third-party Integration

From POS systems to digital door key providers and accounting systems, we integrate with 300+ solutions for seamless workflows.

Housekeeping

Organize and track all housekeeping and maintenance activity with RaccoonHousekeeping.

Card Machine

Initiate in-person payments from the guest reservation with the RoomRaccoon Card Machine.

Upselling

Increase guest spending by offering them relevant add-ons through a digital guest service menu, RaccoonUpsell.

Competitor Insights

Unlock RaccoonRev for competitor insights and consistently win more bookings with smart, informed pricing strategies.

Website Builder

Build an easy-to-use website that tells your brand story and converts website visitors into paying guests.
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Success stories

Read the first-hand experiences of customers in the US who have embraced RoomRaccoon and never looked back.

Your smoothest—and last—switch to smarter hotel guest management software

Fully managed
Say goodbye to endless tutorial videos! We offer a one-on-one personalized property setup that’s perfectly tailored to your needs.
Team training
Get your entire crew up to speed with our interactive training sessions, ensuring a seamless takeover.
Fast-track your Go Live
Pick your kick-off date and start a structured program designed to get you up and running fast—bookings will be flowing in no time!
Data import
We transfer your existing data securely and seamlessly into our system—no data gets left behind on this journey!
Explore our onboarding program

300+ seamless integrations with RoomRaccoon

View all integrations

Whether you’re new to hotel guest management software or ready to upgrade, we’ve helped thousands of properties like yours make the switch stress-free.

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FAQs about hotel guest management software

1What is hotel reservation software?
Hotel reservation software is software designed to help hoteliers in the US manage the booking process, including taking reservations, assigning rooms, and processing payments. It is usually cloud-based and can be integrated with other hotel applications, such as digital room keys or point-of-sale systems.
2How much does hotel reservation software cost?
Depending on your operational needs, RoomRaccoon offers flexible subscription packages with upgrades of your choice starting from as low as $180 per month. Our hotel reservation software is available through various subscription packages. The cost of the subscription depends on the number of rooms at your property, the subscription period (monthly or annually), and the chosen subscription: Entry, Starter, Premium, or Enterprise. RoomRaccoon offers transparent pricing that’s easily available on our website. With a few clicks, you can input your property’s size (amount of rooms) and check out the exact costs of each subscription option.
3What makes the best hotel reservation software?
The best hotel reservation software, like RoomRaccoon’s award-winning platform, is one that manages multiple reservations, shows guest history, offers various payment options, provides detailed reporting, integrates with existing systems, and is customizable to meet your hotel’s needs. Additionally, it has robust online booking capabilities, is user-friendly, and offers various promotional tools like Raccoon Upsell and booking engine add-ons.
4What does hotel reservation software do best?
RoomRaccoon’s hotel reservation software helps you increase your direct bookings with its built-in booking engine that allows website visitors to book in just five simple steps. Additional features such as the discount widget, Raccoon Price Checker, and booking engine add-ons are sure to make your online presence even more successful.
5How does hotel reservation software work?
The primary purpose of hotel reservation software is to automate the reservation process, freeing up front desk staff from having to manage bookings manually. It also ensures that bookings are tracked, and availability is accurately displayed. All-in-one hotel reservation software, like RoomRaccoon, offers additional modules like channel management and revenue management to expand your distribution strategy and develop a smart pricing strategy that improves your bottom line.