RoomRaccoon partners with Guestnet to boost independent hotel revenue and guest experience

The integration enables hoteliers to establish more meaningful contact with guests, enhancing guest satisfaction.

(Breda) 15 April 2024 – RoomRaccoon, a leading hotel management system for independent hotels, has announced its new partnership with Guestnet, an innovative guest engagement solution. This two-way integration enables hoteliers to establish more meaningful contact throughout the guest journey, meeting the changing expectations of their tech-savvy guests.

The seamless integration allows data to be transferred from RoomRaccoon’s HMS to Guestnet, facilitating personalized communication with guests throughout their stay. While RoomRaccoon manages pre and post-stay interactions, Guestnet enhances the in-stay experience, optimizing guest satisfaction and streamlining hotel operations.

Other benefits include: 

Improved  guest communication

RoomRaccoon and Guestnet provide a unified platform for managing guest communication, resulting in efficient and effective communication throughout the guest journey. This reduces reception inquiries and eases staff workload. 

Enhanced Guest Satisfaction

Guestnet empowers guests with content sovereignty, allowing them to curate their personalized system according to their preferences.

Webkey Delivery Streamlined:

Guestnet collaborates with FLEXIPASS to deliver webkeys seamlessly via the web app. This ensures a hassle-free experience for both guests and staff, enhancing overall operational efficiency.

Boosted revenue

Leveraging Guestnet and RoomRaccoon, hoteliers can capitalize on revenue opportunities through targeted upselling and add-on promotions at various touchpoints during the guest’s journey. By digitally upselling, hotels can maximize sales while saving valuable time for staff. 

”We’re excited to roll out our interface with RoomRaccoon, enabling a seamless guest journey and personalized user experience. This significantly relieves our hosts’ reception workload, accelerates their processes, and as a result, increases their upselling opportunities.”, says Martin Tauber, Co-Founder & CEO at Guestnet.

“We are excited to introduce Guestnet to our growing Integration Marketplace to help hoteliers meet the changing expectations of their increasingly tech-savvy guests. The integration delivers top-notch guest engagement services, fostering deeper connections through increased interaction, authentic personalization, and streamlined efficiency,” says Steven Reffin, Head of Partnerships at RoomRaccoon. 

The RoomRaccoon and Guestnet integration is available to hoteliers worldwide. 

About Guestnet

Guestnet redefines the guest experience with its fully customizable and integrated web app, facilitating seamless communication, providing information, and enabling easy upsell purchases. With mobile access to services, Guestnet ensures high guest engagement and boosts sales, making it the preferred choice for hoteliers, from prestigious chains to independent hotels.

About RoomRaccoon

RoomRaccoon is an award-winning Hotel Management System trusted by thousands of independent properties across the globe. RoomRaccoon’s cloud-based platform empowers hoteliers with a category-redefining, comprehensive range of products and solutions to increase revenue, streamline operations, and enhance the guest experience. And with over 400 integrations, RoomRaccoon is one of the most connected solutions on the market. Founded in 2017 by a hotel owner and tech entrepreneur, RoomRaccoon was awarded the Best Hotel Management System in the World by Hotel Tech Report in 2020 and 2021. 

Press release issued by:
Lindsay Krause, Senior Brand Manager
marketing@roomraccoon.com