ROOMRACCOON ONBOARDING
What to expect when you onboard to RoomRaccoon
Make the switch stress-free with RoomRaccoon's fully managed onboarding program. We'll handle everything, from personalized property setup to team training.
We do all the heavy lifting
Get onboarded in just 2 weeks with RoomRaccoon's fully managed program.
We personally handle your property set-up and team training, ensuring a smooth and speedy transition.
Join one-on-one online sessions designed to set you up for success over the next two weeks.
We take the time to understand your property to create a personalized setup that meets all of your needs.
How it Works
Phase 1:
Managed Setup
Phase 2:
Training
Hear from happy hoteliers who made the switch to RoomRaccoon
""We felt like we had a lot of support throughout the implementation process! We felt there was no limit to the amount of calls needed to go through training and individual changes that we needed. All our questions were answered promptly and we are really looking forward to the process ahead.”
- The Derrynane Hotel
“Very happy with the system. The whole transfer was seamless! The implementation was very good and we felt that we got all the help we needed. The staff are also very happy with the system and how it works.”
- White Sands Hotel
"Changing a PMS is approached with skepticism. However, none of our team would revert to our old system as the process was made so easy with our Onboarding Manager always there to help and advise. The system is very clear and straightforward. We are very happy with the process and product."
- Dromquinna Manor
Ready to get started today?
In just two weeks, you could be on your way to smoother operations, increased guest satisfaction, and more revenue!
More Resources and Masterclasses
Whether you're a general manager or revenue manager, sharpen your operational skills and knowledge with RoomRaccoon's training resources and Masterclasses to improve your overall performance and productivity.
- Browse through our training materials in the Help Center, which includes how-to guides and explainer videos.
- Join an in-person Masterclass hosted by a RoomRaccoon training specialist in a city near you. Watch out for your invitation to register!
"We've successfully onboarded thousands of properties through RoomRaccoon's Onboarding Program developed to execute your property's setup, prepare your team for a seamless takeover, and open the doors to a steady stream of bookings — all within two weeks. By the end of this journey, you'll be proficient in using your new PMS, with ongoing support to maximize success."
— Yogan Govender, Head of Onboarding
NEED ASSISTANCE?
Contact Our Dedicated Support Team
If you encounter any challenges while acquainting yourself with our system, we recommend referring to our Help Center for valuable guidance.
If you require immediate assistance, you have options:
- Premium or Enterprise users can directly reach our responsive team via phone for swift support.
- Alternatively, you can submit a support ticket through the RoomRaccoon platform.
Your convenience is our priority, and we're here to help.
