HOTEL RESERVATION SOFTWARE

Profitable for Properties.
Intuitive for Teams.
Unforgettable for Guests.

RoomRaccoon is the leading all-in-one platform powering thousands of successful independent properties.

  • Save with an annual subscription
  • Enjoy a personalized onboarding experience
  • Try it obligation-free with our 30-day free trial

The hospitality leader in hotel reservation software for independent properties worldwide.

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WHY ROOMRACCOON?

Benefits of hotel reservation software

CORE PLATFORM

Your business in one place (and not everywhere else)

PROPERTY MANAGEMENT SYSTEM

Ready to save up to 4 hours daily?

Turn your admin overload into time-saving automation that keeps your front and back office running smoothly

  • Elevate your daily view with our best-in-class reservations calendar. With a few clicks, you can extend guests' stays or drag-and-drop room upgrades.
  • Let guests opt for self-serve check-in at the front desk or enable online check-in and check-out for contactless convenience. Plus, upsell extras easily with a digital menu.
  • Create custom packages, configure parent-child room rates, and effortlessly manage group bookings with Room Allotment.
  • From performance reports to daily management and deposit tracking, effortlessly generate the reports that keep you in control.

BOOKING ENGINE

Tired of over-relying on OTAs?

Enhance your digital presence and drive more direct bookings.

  • Turn more website visitors into guests with RoomRaccoon’s high-converting, mobile-friendly booking engine.
  • Increase guest spending and elevate stays with bookable add-ons like picnic baskets or experiences.
  • Activate discount codes and agent log-ins for targeted promotions and rate management.
  • Use a price comparison widget to help visitors compare your rates and choose your best offer.
  • Compete with OTAs and boost your direct bookings using our Google Hotels integration—only pay for completed stays!

CHANNEL MANAGER

Reach the right guests with the right price at the right time

Put your rates on auto-pilot across all sales channels.

  • Expand your reach and boost bookings through 200+ channels, including OTAs, metasearch engines, GDSs, and bedbanks.
  • Automate your pricing with easy-to-use dynamic pricing rules that respond to real-time market demand.
  • Keep your inventory perfectly synced across all channels, eliminating overbookings and ensuring maximum visibility.
  • Create a range of rate plans (refundable, non-refundable) and packages (Lover’s Getaway)—to attract guests with irresistible deals.

PAYMENTS

Get paid at any stage of the guest journey

From booking to departure, process secure online payments. Worried about switching payment providers?

Learn how we: simplify the switch with self-onboarding

  • Send secure online payment request links or refund guests from the reservation card with just a few clicks.
  • Take in-person payments fast and error-free with RoomRaccoon’s card machine.
  • Simplify VCC management: importing, tracking, and auto- charging with a VCC dashboard.
  • Take control of chargebacks by monitoring, managing, and disputing directly from the Chargebacks dashboard.

Rates and packages

Create custom packages, configure parent-child room rates, and effortlessly manage group bookings with Room Allotment.

Dynamic pricing

You operate in a dynamic industry— let your prices join the action with easy-to-set dynamic pricing rules and sell more rooms for the best rate at the right time.

BUILT-IN UPGRADES

Customizable, because your property is unique.

From starter to enterprise, RoomRaccoon packages include customizable upgrade slots to support your growth, performance, and operational goals.

The only question is: How will you customize your property management?

Success stories

Read the first-hand experiences of customers in the US who have embraced RoomRaccoon and never looked back.

70% of booking are direct with the property
Read more “We love the upsell feature, which allows us to customize each guest’s experience. We also love the online check-in feature and RemoteLock integration, enabling a contactless check-in process.” Brewhalla “We love the upsell feature, which allows us to customize each guest’s experience. We also love the online check-in feature and RemoteLock integration, enabling a contactless check-in process.” HAILEY, SUPREME EXPERIENCE CONDUCTOR Brewhalla 70% of booking are direct with the property Read more HAILEY, SUPREME EXPERIENCE CONDUCTOR
75% of guests use online check-in
Read more "Navigating support is effortless with the RoomRaccoon team. They are always there promptly assisting with any question. Exceptional customer service is key to our successful partnership." SW Beach "Navigating support is effortless with the RoomRaccoon team. They are always there promptly assisting with any question. Exceptional customer service is key to our successful partnership." SANDY, OWNER SW Beach 75% of guests use online check-in Read more SANDY, OWNER
7 hours saved per week with process automation

Read more “The convenience of online check-in, elimination of manual night audit tasks, streamlined channel management, and comprehensive all-in-one service are truly incredible.” Edgartown Commons “The convenience of online check-in, elimination of manual night audit tasks, streamlined channel management, and comprehensive all-in-one service are truly incredible.” JULIA, GENERAL MANAGER Edgartown Commons 7 hours saved per week with process automation Read more JULIA, GENERAL MANAGER

Your smoothest—and last—switch to smarter hotel reservation software

Fully managed
Say goodbye to endless tutorial videos! We offer a one-on-one personalized property setup that’s perfectly tailored to your needs.
Team training
Get your entire crew up to speed with our interactive training sessions, ensuring a seamless takeover.
Fast-track your Go Live
Pick your kick-off date and start a structured program designed to get you up and running fast—bookings will be flowing in no time!
Data import
We transfer your existing data securely and seamlessly into our system—no data gets left behind on this journey!

300+ seamless integrations with RoomRaccoon

Whether you’re new to hotel reservation software or ready to upgrade, we’ve helped thousands of properties like yours make the switch stress-free.

FAQs about hotel reservation software

1What is hotel reservation software?
Hotel reservation software, such as RoomRaccoon, is an online platform that enables hotels, B&Bs, and other accommodations to manage their bookings, payments, and guest data. It provides a real-time overview of available rooms and automatically synchronizes bookings with external channels, eliminating the need for manual management.
2How does it differ from a PMS or front desk software?
  • Hotel reservation software: Primarily focuses on receiving and processing bookings.
  • Front desk software: More concerned with reception processes (check-ins, check-outs).
  • PMS (Property Management System): Offers a broader solution, including reservations, housekeeping, billing, and reporting.
Often, RoomRaccoon software combines these functionalities so you don’t have to juggle multiple systems.
3What features does a reservation system for hotels offer?
  • Real-time availability: Instant insight into which rooms are still vacant.
  • Rate management: Easily configure room prices, promotions, or packages.
  • Automatic confirmations: Send emails for bookings and payments automatically.
  • Channel management: Sync with OTAs like Booking.com, Airbnb, or Expedia.
  • Reports: Access valuable stats on revenue, occupancy, and more.
4Why should I invest in hotel reservation software?
  • Time-saving: No more double work or endless Excel spreadsheets.
  • Fewer errors: Prevent double bookings or incorrect pricing.
  • Better guest experience: Faster, easier online booking with immediate confirmation.
  • Greater reach: Sell across multiple online channels to attract more guests.
5Can I integrate the system into my own website?
Yes. Most systems, including RoomRaccoon, offer a Booking Engine that can easily be added to your website. This way, guests can book directly with you, without having to pay additional commission to third parties.
6Can hotel reservation software be linked to other systems?

Modern reservation solutions typically provide API connections to:

  • Channel managers
  • Accounting software (e.g., Exact, Twinfield)
  • Payment providers (credit cards, iDEAL)
  • CRM or email marketing tools
This allows you to handle all your administration and marketing from a single platform.
7How secure is it for processing payments?
Reliable providers use SSL/TLS encryption and comply with security standards like PCI-DSS. This ensures that sensitive payment information—such as credit card details—is well protected.
8How long does it take to implement and train staff?
Depending on your property’s size, implementation can be completed in a matter of days or weeks. With RoomRaccoon, you’ll typically go through a short online training session or receive one-on-one assistance, allowing you to get started quickly.
9How much does hotel reservation software cost?
Some vendors charge a commission per booking or a rate per room. With RoomRaccoon, however, you pay a fixed monthly fee. For current prices, visit our pricing page. Make sure you know which features (support, updates, integrations) are included and which may be charged separately.
10Is the system suitable for both small B&Bs and large hotels?
Most providers offer scalable solutions. With RoomRaccoon, for instance, you can start with a basic package for a limited number of rooms and upgrade as your business grows.
11Does the software support multiple languages and currencies?
Many reservation systems for hotels can handle different languages and currencies, ideal if you cater to international guests or operate multiple properties in various countries.
12Can I set different roles and permissions for my staff?
Yes, most systems let you define roles (manager, receptionist, etc.). This determines who has access to reservations, who can view reports, and who handles financial data.
13How does migrating existing reservations and guest data work?
Many providers assist with migrating data from your old system. This can be done via an Excel import or an API link, depending on what’s available. Ask in advance if there are extra fees for this service and how long it will take.
14How can hotel reservation software help increase my revenue?
By enabling direct bookings on your own website (without additional commission) and using smart pricing strategies (dynamic rates, last-minute deals), accommodations often see improved margins. Plus, the reporting tools help you identify booking trends and continually refine your revenue strategy.
15Is there a mobile app or can I access it from the cloud?
Many reservation platforms for hotels are cloud-based, so you can log in from anywhere in the world. Some providers even offer a mobile app, letting you update reservations on the go and see your room status at any time.