CUSTOMER CASE STUDY

The hotels redefining success in hospitality.

Discover the hotels that are leading the pack in property management and innovation. We’re proud to present these case studies from our distinguished hoteliers.

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Our hoteliers are at the heart of our business. Hear what they have to say about using our intuitive solution.

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How our users drive their success:

RoomRaccoon offers a host of features to elevate hotel operations and boost revenue. Get to know what’s worked well for our hoteliers!

Mt View
“RoomRaccoon has allowed us to focus on what we love most: providing a welcoming, personalized experience for every guest that walks through our doors.”

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MIRACLE MANOR | SIMPLIFIED FOR GUEST SATISFACTION

California, USA

Miracle Manor improves revenue opportunities and guest satisfaction through custom add-ons, streamlined inventory, and personalized guest experiences.

BREWHALLA (4)
“We love the upsell feature, which allows us to customise each guest’s experience. We also love the online check-in feature and RemoteLock integration, enabling a contactless check-in process.”

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BREWHALLA | THE CRAFT BEER INSPIRED EXPERIENCE

Fargo, USA

Brewhalla boosts revenue with RoomRaccoon: 70% direct bookings, 50% online check-ins, and 123% ROI on RaccoonUpsell subscription!

SW Beach Hotel, USA
"Navigating support is effortless with the RoomRaccoon team. They are always there promptly assisting with any question. Exceptional customer service is key to our successful partnership."

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SW BEACH | ADVANCED AUTOMATION FOR A MODERN BEACHSIDE RETREAT

Hermosa Beach, USA

Discover how 75% of SW Beach Hotel guests use RoomRaccoon’s online check-in with RemoteLock. 

Edgartown Commons (5)
“The convenience of online check-in, elimination of manual night audit tasks, streamlined channel management, and comprehensive all-in-one service are truly incredible.”

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EDGARTOWN COMMONS | HOSPITALITY REIMAGINED IN HISTORIC ESTATE

Edgartown, USA

Discover how Edgartown Commons saved 7 hours weekly using RoomRaccoon’s channel manager. 

Bull Auberge (2)
"In my view, having access to dynamic pricing is invaluable. I would dread to think of the countless hours I would spend each week on competitive analysis and setting up all these dynamic tools.”

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THE BULL AUBERGE | A FAMILY-RUN GEM SERVING UNFORGETTABLE STAYS

Suffolk, UK

Discover how the Bull Auberge increased its occupancy to 80% year-round and saved £1000 per month with RoomRaccoon’s solutions. 

Lenclume (2)
“It's made managing our rates more efficient and easier, and you can see the positive impact in our RevPAR.”

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L'ENCLUME HOUSE | THE MICHELIN-WORTHY STAY

Cartmel, UK

Discover how L’Enclume boosted their direct bookings, ROI, Occupancy and RevPAR with RoomRaccoon’s Hotel Management Software. 

Norfolk passport (4)
“My job is to continually look for the latest innovations in technology across our hotel group, RoomRaccoon has the best UX, that offers a fully-fledged PMS experience for hoteliers.”

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NORFOLK PASSPORT | MULTI-PROPERTY SUCCESS MADE SIMPLE

Norfolk, UK

Discover Norfolk Passport's remarkable improvements since adopting RoomRaccoon. Save 20% of your work week with our intuitive system.

Trueman Court, UK
"RoomRaccoon is the first system we used. It was essential for the organization of our apartment management”

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TRUEMAN COURT LUXURY SERVICED APARTMENTS | A BLEND OF HISTORY AND MODERN LUXURY

Liverpool, UK

Discover how Trueman Court uses RoomRaccoon to streamline apartment management, increase revenue and save valuable time. 

Gleesons
“The system itself is very user-friendly and fantastic to work with. Although transitioning to a new system can be intimidating, the team absolutely loves it. They wouldn’t go back to the old way of doing things.”

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GLEESONS ROSCOMMON | ENHANCED STAYS WITH UPGRADED TECHNOLOGY

Roscommon, Ireland

Explore how Gleesons Roscommon modernized its operations and improved guest satisfaction with RoomRaccoon's innovative solutions. 

Cerdanya Mountain Residences
“Thanks to online check-in, we are able to automate both the arrival and the departure of the guest and make their experience much more comfortable.”

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CERDANYA MOUNTAIN RESIDENCES | EFFORTLESS REMOTE PROPERTY MANAGEMENT

Lleida, Spain

Experience success at Cerdanya Mountain Residences with RoomRaccoon's PMS: 100% online check-in, 9.8 OTA rating, and 133.1% revenue growth YoY.

La Abadia, ES
“I think the part that is helping us the most is being able to spend more time with the customer. We are very happy with the way we can organize ourselves day-to-day and the simplicity of the system.”

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LA ABADÍA DE SIESTE | A CONTEMPORARY COUNTRYSIDE RETREAT

Huesca, Spain

Experience RoomRaccoon's hotel management system at La Abadia: 50% direct bookings, zero overbookings, and seamless onboarding.

Hotel Miramare Noli 2
"I love how I can decide how, when, and what to sell with just a few clicks."

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HOTEL MIRAMARE NOLI | TWICE THE EFFICIENCY, TWICE THE REVENUE

Ligurian Coast, Italy

Hotel Miramare Noli doubled revenue since implementing RoomRaccoon’s hotel management system.

COVER IMAGE VILLA PERSONALA
“For us, it’s not just about filling rooms—it’s about creating a memorable stay. RoomRaccoon helps us manage everything so we can focus on hospitality.”

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VILLA LA PERSONALA | HISTORIC ELEGANCE MEETS MODERN EFFICIENCY

Modena, Italy

Villa La Personala saves three hours daily, increases guest spending by 25%, and enhances visibility with RoomRaccoon.

Landgoed Kasteel Limbricht
"RoomRaccoon approached us to pilot RaccoonRev Plus. We were so satisfied with the results that we now let the system adjust all our room prices automatically.”

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LANDGOED KASTEEL LIMBRICHT | AI-POWERED REVENUE GROWTH FOR HISTORIC CASTLE

Limburg, Netherlands

Discover how Landgoed Kasteel Limbricht boosted revenue with RoomRaccoon hotel management system for boutique hotels.

Strandhotel de Logerij
“With one click, you start the card payment, and the payment is immediately linked to the reservation in the system. It works very efficiently.”

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STRANDHOTEL DE LOGERIJ | ALL-IN-ONE FROM DAY ONE

Zeeland, The Netherlands

Discover how Strandhotel de Logerij built a boutique hotel from scratch with RoomRaccoon’s all-in-one hotel management system—saving hours on admin, securing payments, and optimising pricing.

Hotel Haverkist
“The days of manually tracking payments are gone; now, it's all integrated.”

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HOTEL HAVERKIST | HISTORIC CITY, MODERN AMENITIES

's-Hertogenbosch, the Netherlands

Hotel Haverkist benefits from secure payments and more direct bookings with our integrated system and booking engine.

Slapen in de Molen (1)
“RoomRaccoon’s accounting integration with Snelstart is our most valuable feature. It simplifies financial processes, automates tasks like invoicing with accuracy and boosts operational efficiency”

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SLAPEN IN DE MOLEN | FROM HISTORIC MILL TO EXQUISITE ACCOMMODATION

Arkel, The Netherlands

Slapen in de Molen found a PMS that balanced Dutch market expertise with robust functionalities and drastically improved their operations.

steenhof-related
“The system makes recognizing returning guests easy and allows us to allocate loyalty rewards to returning customers, creating a stronger hotelier-guest relationship.”

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STEENHOF SUITES | PRESERVING HISTORY, EMBRACING INDIVIDUALITY

Leiden, Netherlands

Find out how Steenhof Suites achieved personalized experiences, high ancillary service sales, popular online check-in, and a remarkable 127% RevPAR increase.

Hotel Industrie BE
“We love the intuitive design and seamless integration of RoomRaccoon. It has transformed our operations and enhanced our guests' experiences.”

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HOTEL INDUSTRIE | INTUITIVE PROPERTY MANAGEMENT FOR EVERY USER

Leuven, Belgium

Discover how Hotel Industrie transformed its operations with RoomRaccoon’s user-friendly HMS, achieving zero overbookings, streamlined invoicing, and more.

Domani Hotels
“RoomRaccoon is incredibly user-friendly, whether you're experienced or just starting out.”

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DOMANI HOTELS | AUTOMATION CUTS WORKLOAD BY 50%

Antwerp, Belgium

Domani Hotels chose RoomRaccoon to efficiently handle their growth with virtual reception, reducing workload by 50%.

APARTMENTS AM SCHLOSSPARK
“I save 10 hours a week, and I have grown because I have RoomRaccoon!”

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APARTMENTS AM SCHLOSSPARK | A HISTORIC FAMILY-OPERATED VILLA

Senftenberg, Germany

Apartments am Schlosspark save 10 hours weekly with features like online check-in, grey rooms, and continuous product updates.

Alpi Apartments (4)
“RoomRaccoon is the perfect all-in-one system. You can control everything with one program. It is simply designed and very easy to understand.”

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ALPI APARTMENTS | WHERE MODERN LIVING MEETS NATURE'S EMBRACE

Garmisch-Partenkirchen, Germany

Discover how Alpi Apartments manages its collection of luxurious apartments in Garmisch-Partenkirchen with RoomRaccoon’s platform. 

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“I would definitely say that RoomRaccoon is revolutionary because it's an all-in-one solution that seamlessly adapts to modernity.”

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AQUA HOTEL | FROM MANUAL OPERATIONS TO LIMITLESS AUTOMATION

Constance, Germany

Discover the transformative power of RoomRaccoon at Aqua Hotel & Hostel. Enjoy lightning-fast invoicing, 50% cost savings, and reclaim 12 hours weekly!

9 Wagram
“It was designed to be user-friendly and practical, making it a perfect fit for small hotels seeking to enhance their operations.”

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9WAGRAM | ELEVATING OPERATIONS WITH “HUMAN-CENTRIC” SOLUTIONS

Le Mans, France

Discover how 40% of 9Wagram's business comes from returning guests thanks to RoomRaccoon.

conversas de alpendre
“RoomRaccoon’s integration has streamlined our operations and improved guest management, making our properties more efficient and guest-friendly.”

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CONVERSAS DE ALPENDRE & COLÉGIO CHARM HOUSE | A SEAMLESS CITY AND COUNTRYSIDE STAYS

Tavira, Portugal

See how Conversas de Alpendre and Colégio Charm House upgraded with RoomRaccoon, boosting efficiency and guest engagement.

Vila Origens
“RoomRaccoon allows us to focus solely on our guests, without worrying about the rest, which I believe plays a big part in those great reviews.”

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VILA ORIGENS | WHERE HISTORIC CHARM MEETS MODERN EFFICIENCY

Albufeira, Portugal

See how Vila Origens used RoomRaccoon’s HMS to save 2 hours daily with automation, enhancing guest experiences and efficiency.

3
“It has saved me a tremendous amount of time each day. I now have more freedom to focus on maintaining Joao Jungle, welcoming and guiding guests, and, most importantly, enjoying quality time with my family and friends.”

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JOAO JUNGLE | GOING WILD WITH EFFICIENCY AND DIRECT BOOKINGS

Assafora, Portugal

Discover how Joao Jungle transitioned from manual processes and inefficient systems to saving 3 hours daily and achieving over 50% direct bookings.

Glen1-min.jpeg
“We have seen a major increase in the sales of our spa packages in the past month. With RaccoonUpsell, we have a higher chance of making the sale of these items.”

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GLEN BOUTIQUE HOTEL | A LUXURY EXPERIENCE IN THE HEART OF CAPE TOWN

Cape Town, South Africa

Read more about how the Glen optimised their guest communications and maximised their RevPAR using dynamic rates.

BF-1.jpeg
“Everything that you send out through RoomRaccoon is synchronised and it looks professional.”

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BUFF & FELLOW | WHERE UNIQUE HOSPITALITY MEETS NATURAL BEAUTY
George, South Africa

Find out how Buff & Fellow saved 3 hours daily and increased their RevPAR with RoomRaccoon’s all-in-one hotel management system.

Vive La Vie #1
“When I was first introduced to RoomRaccoon, that was the thing that drew me in: automation. I could save so much time that I usually spend typing out confirmations, and reservation details.”

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VIVE LA VIE GUESTHOUSE | THE HIGHLIGHT OF THE FRENCH CORNER

Franschhoek, South Africa

Read more about how Vive La Vie utilised RoomRaccoon to realise an increase in RevPAR, a sustainable year-on-year direct booking increase, and improved process automation.

Forum Homini1 (1)
“We didn’t promote our add-ons as much previously because it wasn’t easy - we had to call guests or send them an email manually. With RaccoonUpsell, it’s all automated.”

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FORUM HOMINI | TAKE A STEP BACK IN TIME

Letamo Game Estate, South Africa

Read more about how Forum Homini increased their direct bookings, optimised their guest communications and maximised their RevPAR with RaccoonUpsell.

Bar-Kitchen
“The after-sales service that RoomRaccoon gives is amazing.” - Basil Cary, Co-Owner & Operations Manager

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CAPE VUE COUNTRY HOUSE | SIP AND SAVOUR AT THIS BOUTIQUE WINE FARM

Franschhoek, Cape Town

Discover how Cape Vue improved its guest experience, boosted occupancy rates, and increased RevPAR while minimising the need for manual operations.

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What is a Hotel Channel Manager And How Does it Work?

Why hoteliers love us

Seamless onboarding

The RoomRaccoon platform is very user friendly and the onboarding process was very seamless and flexible. It only took about a week. Above all, the customer service proposition was elite.

Hotel Hardware, Washington

Great customer service

We have been so happy to find a hotel booking service that caters to small boutique hotels and has customer service responses that keep our business flowing.

Miracle Manor, California

Effortless channel management

RoomRacoon does a great job of managing all of my channels and giving me a real time information. I also like how I can send confirmations, charge credit cards and send folios from my phone.

Pioneer Inn, Alaska

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