HOTEL MANAGEMENT SOFTWARE

Hotel management software is an online platform that enables hotel owners to centralize and optimize all their daily operations. Think of reservation management, payments, invoicing, guest communication, and reporting. It is important for hotels because it reduces administrative burdens, minimizes the risk of errors, and significantly enhances the guest experience.

Hotel Management Software, such as RoomRaccoon, automates key processes, largely eliminating manual data entry. Reservations made through the hotel’s own website, OTAs (such as Booking.com and Airbnb), or by phone are immediately registered in the system. The PMS can handle payments via integrated payment solutions, automatically generate invoices, and securely store guest data. This saves time and reduces the chance of human errors.

• Time Savings: Less manual work thanks to automation.
• Cost Savings: One all-in-one system often replaces multiple separate tools.
• Overview & Insight: All data in one dashboard, enabling quicker decision-making.
• Professional Image: An automated system makes a professional impression on guests.
• More Direct Bookings: Through an integrated booking engine on the hotel’s own website.

Yes, with a Channel Manager (part of many PMS solutions, including RoomRaccoon), it is possible to directly connect to external booking channels. All rates, availability, and reservations are automatically synchronized, preventing double bookings and ensuring you always work with up-to-date data.

By automating processes and centralizing data. Staff have immediate insight into guest information, ensuring smooth check-ins and check-outs. Automated emails and upselling options enhance the guest experience. Moreover, the software allows rapid responses to questions or requests, which increases overall guest satisfaction.

A PMS typically offers various dashboards and reports that provide insights into:

• Revenue, ADR, and RevPAR
• Occupancy rates
• Booking sources: Through which channels do guests arrive?
• Cost overviews
• Guest data and repeat bookings

This data helps in making strategic decisions, such as pricing strategies, marketing efforts, and staff planning.

Modern PMS solutions, including RoomRaccoon, comply with GDPR and other relevant legislation. This means that personal data is encrypted, data transfer is secure (using SSL certificates), and only authorized users have access to the information. Often, there are also options for two-factor authentication and for restricting certain features to specific user roles.

Costs depend on the type of hotel (number of rooms, specific features) and the desired modules (channel manager, booking engine, upsell, etc.). Many providers work with monthly or annual subscriptions, sometimes supplemented by transaction fees per booking. RoomRaccoon, for example, offers various packages based on your needs and the size of your hotel. A transparent pricing model and a scalable subscription are usually the standard in the market.

• All-in-One Solution: Channel Manager, Booking Engine, and PMS on a single platform.
• User-Friendliness: The system is intuitively designed and easy to learn.
• Innovation & Updates: RoomRaccoon is continuously developing and rolling out new features.
• Customer Service: Personalized support and guidance during implementation and daily use.
• Scalability: Suitable for both small boutique hotels and larger chains with multiple locations.

By opting for an integrated solution like RoomRaccoon, you save time, reduce errors, and simultaneously enhance the guest experience. Ultimately, this leads to higher satisfaction among both hotel staff and guests, and improved revenue.