HOTEL RESERVATION SYSTEM
Profitable for Properties.
Intuitive for Teams.
Unforgettable for Guests.
RoomRaccoon is the leading all-in-one platform powering thousands of successful independent properties.
- Save with an annual subscription
- Enjoy a personalized onboarding experience
- Try it obligation-free with our 30-day free trial
The hospitality leader in hotel reservation systems for independent properties worldwide.
Request a demo
WHY ROOMRACCOON?
Benefits of a hotel reservation system
Boost direct bookings and increase profitability
Maximize revenue with smart pricing tools
Strengthen guest loyalty and enhance experiences
Simplify group bookings and room allotment management
Save valuable time with automated processes
Keep your inventory updated in real time across all channels
CORE PLATFORM
Your business in one place (and not everywhere else)
PROPERTY MANAGEMENT SYSTEM
Ready to save up to 4 hours daily?
Turn your admin overload into time-saving automation that keeps your front and back office running smoothly
- Elevate your daily view with our best-in-class reservations calendar. With a few clicks, you can extend guests' stays or drag-and-drop room upgrades.
- Let guests opt for self-serve check-in at the front desk or enable online check-in and check-out for contactless convenience. Plus, upsell extras easily with a digital menu.
- Create custom packages, configure parent-child room rates, and effortlessly manage group bookings with Room Allotment.
- From performance reports to daily management and deposit tracking, effortlessly generate the reports that keep you in control.
BOOKING ENGINE
Tired of over-relying on OTAs?
Enhance your digital presence and drive more direct bookings.
- Turn more website visitors into guests with RoomRaccoon’s high-converting, mobile-friendly booking engine.
- Increase guest spending and elevate stays with bookable add-ons like picnic baskets or experiences.
- Activate discount codes and agent log-ins for targeted promotions and rate management.
- Use a price comparison widget to help visitors compare your rates and choose your best offer.
- Compete with OTAs and boost your direct bookings using our Google Hotels integration—only pay for completed stays!
CHANNEL MANAGER
Reach the right guests with the right price at the right time
Put your rates on auto-pilot across all sales channels.
- Expand your reach and boost bookings through 200+ channels, including OTAs, metasearch engines, GDSs, and bedbanks.
- Automate your pricing with easy-to-use dynamic pricing rules that respond to real-time market demand.
- Keep your inventory perfectly synced across all channels, eliminating overbookings and ensuring maximum visibility.
- Create a range of rate plans (refundable, non-refundable) and packages (Lover’s Getaway)—to attract guests with irresistible deals.
PAYMENTS
Get paid at any stage of the guest journey
From booking to departure, process secure online payments. Worried about switching payment providers?
Learn how we: simplify the switch with self-onboarding
- Send secure online payment request links or refund guests from the reservation card with just a few clicks.
- Take in-person payments fast and error-free with RoomRaccoon’s card machine.
- Simplify VCC management: importing, tracking, and auto- charging with a VCC dashboard.
- Take control of chargebacks by monitoring, managing, and disputing directly from the Chargebacks dashboard.
Reporting
From performance reports to daily management and deposit tracking, effortlessly generate the reports that keep you in control.
Housekeeping list
Share a customizable daily housekeeping list with your team, complete with room add-ons, requests, and special notes. Need more housekeeping power? Try the RaccoonHousekeeping upgrade!
F&B list
Share a customizable daily food and beverage preparation list with your kitchen, complete with filters for breakfast, lunch, and dinner.
Rates and packages
Create custom packages, configure parent-child room rates, and effortlessly manage group bookings with Room Allotment.
Dynamic pricing
You operate in a dynamic industry— let your prices join the action with easy-to-set dynamic pricing rules and sell more rooms for the best rate at the right time.
BUILT-IN UPGRADES
Customizable, because your property is unique.
From starter to enterprise, RoomRaccoon packages include customizable upgrade slots to support your growth, performance, and operational goals.
The only question is: How will you customize your property management?
Success stories
Read the first-hand experiences of customers in the US who have embraced RoomRaccoon and never looked back.
Your smoothest—and last—switch to a smarter hotel reservation system
Fully managed
Say goodbye to endless tutorial videos! We offer a one-on-one personalized property setup that’s perfectly tailored to your needs.
Team training
Get your entire crew up to speed with our interactive training sessions, ensuring a seamless takeover.
Fast-track your Go Live
Pick your kick-off date and start a structured program designed to get you up and running fast—bookings will be flowing in no time!
Data import
We transfer your existing data securely and seamlessly into our system—no data gets left behind on this journey!
300+ seamless integrations with RoomRaccoon
Whether you’re new to hotel management software or ready to upgrade, we’ve helped thousands of properties like yours make the switch stress-free.
FAQs about a hotel reservation system
1What is a hotel reservation system?
A hotel reservation system—also called online booking software—allows hotels to accept direct reservations, manage room inventory, guest data, and payments in real time. It replaces manual spreadsheets with a live, central dashboard that syncs with OTAs, updates availability instantly, and automates confirmations and invoicing. It’s the digital heart of modern hotel operations.
2How does hotel booking software work?
The system connects your website, Property Management System (PMS), and distribution channels. When a guest books a room, it automatically updates availability, processes the payment securely, stores guest details, and triggers confirmation emails. Everything is streamlined—so you can focus on guest experience, not admin.
3Why should independent hotels use a hotel reservation system?
Independent hotels benefit from more efficiency, higher occupancy, and fewer human errors. A smart reservation system saves hours per week by automating routine tasks, eliminates double bookings, and helps grow revenue through upsells and smart pricing tools. It’s a game-changer for small teams with big ambitions.
4Can it increase direct bookings and reduce OTA commission costs?
Yes—RoomRaccoon includes a mobile‑friendly, commission-free booking engine that sits directly on your website. It supports promo codes, Google Hotel ads, and rate-comparison widgets, helping you turn more web visitors into confirmed guests—without paying third-party fees.
5Will it sync prices and prevent double bookings across OTAs?
Absolutely. With RoomRaccoon’s built-in channel manager, your availability and rates are updated across 200+ channels—like Booking.com, Expedia, and Airbnb—in real time. New bookings are pulled back into your PMS instantly, preventing overbookings and pricing mismatches.
6Is online payment processing secure?
Yes. RoomRaccoon Payments is PCI-compliant and uses tokenization and 3‑D Secure for safe, fraud-resistant transactions. You can define prepayment rules, accept deposits 24/7, and manage refunds and chargebacks—all from one secure platform.
7How long does it take to set up the system?
Onboarding is fast. Most hotels go live within a few days, not weeks. RoomRaccoon provides personalised training, guided setup, and an extensive help center—so even teams without technical knowledge can get started with confidence.
8Does it integrate with my other hotel systems?
Yes. RoomRaccoon connects with over 300 third-party tools including accounting software, POS systems, CRM tools, and door lock solutions. You manage everything from one central interface, reducing manual work and eliminating system silos.
9Is it suitable for both small B&Bs and large hotels?
Yes. RoomRaccoon scales with your business. Whether you run a 5-room B&B or a 200-room boutique hotel, the system offers flexible features and pricing plans that match your operational needs.
