HOTELIER BOOKING SYSTEM
Profitable for Properties.
Intuitive for Teams.
Unforgettable for Guests.
RoomRaccoon is the leading all-in-one platform powering thousands of successful independent properties.
- Save with an annual subscription
- Enjoy a personalized onboarding experience
- Try it obligation-free with our 30-day trial
The hospitality leader in hotel booking software for independent properties worldwide.
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WHY ROOMRACCOON?
Benefits of a hotelier booking system
Boost direct bookings and increase profitability
Maximize revenue with smart pricing tools
Strengthen guest loyalty and enhance experiences
Simplify group bookings and room allotment management
Save valuable time with automated processes
Keep your inventory updated in real time across all channels
CORE PLATFORM
Your business in one place (and not everywhere else)
PROPERTY MANAGEMENT SYSTEM
Ready to save up to 4 hours daily?
Turn your admin overload into time-saving automation that keeps your front and back office running smoothly
- Elevate your daily view with our best-in-class reservations calendar. With a few clicks, you can extend guests' stays or drag-and-drop room upgrades.
- Let guests opt for self-serve check-in at the front desk or enable online check-in and check-out for contactless convenience. Plus, upsell extras easily with a digital menu.
- Create custom packages, configure parent-child room rates, and effortlessly manage group bookings with Room Allotment.
- From performance reports to daily management and deposit tracking, effortlessly generate the reports that keep you in control.
BOOKING ENGINE
Tired of over-relying on OTAs?
Enhance your digital presence and drive more direct bookings.
- Turn more website visitors into guests with RoomRaccoon’s high-converting, mobile-friendly booking engine.
- Increase guest spending and elevate stays with bookable add-ons like picnic baskets or experiences.
- Activate discount codes and agent log-ins for targeted promotions and rate management.
- Use a price comparison widget to help visitors compare your rates and choose your best offer.
- Compete with OTAs and boost your direct bookings using our Google Hotels integration—only pay for completed stays!
CHANNEL MANAGER
Reach the right guests with the right price at the right time
Put your rates on auto-pilot across all sales channels.
- Expand your reach and boost bookings through 200+ channels, including OTAs, metasearch engines, GDSs, and bedbanks.
- Automate your pricing with easy-to-use dynamic pricing rules that respond to real-time market demand.
- Keep your inventory perfectly synced across all channels, eliminating overbookings and ensuring maximum visibility.
- Create a range of rate plans (refundable, non-refundable) and packages (Lover’s Getaway)—to attract guests with irresistible deals.
PAYMENTS
Get paid at any stage of the guest journey
From booking to departure, process secure online payments. Worried about switching payment providers?
Learn how we: simplify the switch with self-onboarding
- Send secure online payment request links or refund guests from the reservation card with just a few clicks.
- Take in-person payments fast and error-free with RoomRaccoon’s card machine.
- Simplify VCC management: importing, tracking, and auto- charging with a VCC dashboard.
- Take control of chargebacks by monitoring, managing, and disputing directly from the Chargebacks dashboard.
Reporting
From performance reports to daily management and deposit tracking, effortlessly generate the reports that keep you in control.
Housekeeping list
Share a customizable daily housekeeping list with your team, complete with room add-ons, requests, and special notes. Need more housekeeping power? Try the RaccoonHousekeeping upgrade!
F&B list
Share a customizable daily food and beverage preparation list with your kitchen, complete with filters for breakfast, lunch, and dinner.
Rates and packages
Create custom packages, configure parent-child room rates, and effortlessly manage group bookings with Room Allotment.
Dynamic pricing
You operate in a dynamic industry— let your prices join the action with easy-to-set dynamic pricing rules and sell more rooms for the best rate at the right time.
BUILT-IN UPGRADES
Customizable, because your property is unique.
From starter to enterprise, RoomRaccoon packages include customizable upgrade slots to support your growth, performance, and operational goals.
The only question is: How will you customize your property management?
Success stories
Read the first-hand experiences of customers in the US who have embraced RoomRaccoon and never looked back.
Your smoothest—and last—switch to a smarter hotelier booking system
Fully managed
Say goodbye to endless tutorial videos! We offer a one-on-one personalized property setup that’s perfectly tailored to your needs.
Team training
Get your entire crew up to speed with our interactive training sessions, ensuring a seamless takeover.
Fast-track your Go Live
Pick your kick-off date and start a structured program designed to get you up and running fast—bookings will be flowing in no time!
Data import
We transfer your existing data securely and seamlessly into our system—no data gets left behind on this journey!
300+ seamless integrations with RoomRaccoon
Whether you’re new to hotel booking software or ready to upgrade, we’ve helped thousands of properties like yours make the switch stress-free.
FAQs about a hotelier booking system
1What is a hotelier booking system?
A hotelier booking system is a cloud-based platform that combines all essential booking processes—like reservations, guest data, payments and reporting—into one central dashboard. RoomRaccoon’s hotel booking software also includes a PMS, booking engine and channel manager, giving hoteliers full control over every front- and back-office task.
2How does the commission-free booking engine increase profit?
With a hotelier booking system, guests can book directly via your website through a 100% commission-free hotel booking engine. Rates and availability are synced live from your PMS, payments are processed automatically, and confirmations are sent instantly—ensuring every direct reservation contributes full margin to your revenue.
3Will it keep rates and availability in sync across OTAs?
Yes. The integrated channel manager within the hotel reservation system updates prices and room availability in real time across 200+ OTAs, metasearch sites and GDSs. Bookings are pulled into your PMS instantly, preventing overbookings and pricing errors.
4Can dynamic pricing rules lift my RevPAR?
Absolutely. The built-in revenue management module applies smart pricing strategies that adjust rates automatically based on occupancy, lead time and demand. This feature helps hotelier booking platforms maximise revenue per available room without manual updates.
5Is payment processing secure and PSD2 compliant?
Yes. RoomRaccoon’s hotel booking software includes secure payment processing that complies with PCI-DSS and PSD2 standards. Tokenisation and 3-D Secure authentication are used to protect every transaction—minimising fraud and chargebacks.
6Does the system include housekeeping scheduling?
Yes. The cloud-based hotel software includes an optional housekeeping module for scheduling cleans, managing maintenance and updating room status in real time. All tasks are managed via a mobile dashboard—keeping staff aligned and productive.
7How does the upsell tool boost ancillary revenue?
A hotelier booking system with upselling functionality lets you offer paid extras like late check-out or parking during online check-in or via automated messaging. Add-ons are added to the room bill automatically, increasing revenue without extra admin.
8Is it suitable for hotel groups or multi-property brands?
Yes. The multi-property functionality in RoomRaccoon’s hotel reservation platform allows centralised management across multiple locations. Teams can switch between hotels, access unified reports, and share availability—all through one booking engine.
9Can I offer bookings in multiple languages and currencies?
Yes. The hotelier booking engine supports various languages and currencies, enabling you to attract international guests with a familiar, localised experience—on both desktop and mobile devices.
10Does the system support automated guest communication?
Yes. Your hotel reservation system can send automated emails and messages at key points in the guest journey—such as confirmations, pre-arrival info, upsell offers and post-stay feedback. This enhances service and reduces front desk workload.
11Does the system offer reporting and performance insights?
Yes. A complete booking system for hotels includes real-time dashboards and exportable reports. You’ll gain insight into occupancy, revenue, booking sources, and performance trends to inform smarter decisions.
12Can staff manage the system from mobile devices?
Yes. With cloud-based hotel booking software, your staff can manage bookings, update room status and complete tasks on the go—using any smartphone or tablet. It’s ideal for flexible teams and mobile-first operations.
13Can I set up booking policies, terms and cancellation rules?
Yes. You can configure policies such as cancellation terms, check-in hours, and prepayment rules within the hotel booking engine. These are displayed during the booking process to set clear expectations for guests.
14How long does onboarding take and what support is provided?
Most hotels using the hotelier booking system go live within two weeks. A dedicated onboarding team helps with setup, data import and staff training via online sessions and a guided implementation plan.
15Does it integrate with my existing hotel tech stack?
Yes. RoomRaccoon’s hotel reservation platform offers over 400 integrations with third-party tools—including POS systems, accounting software, door locks, CRM tools and more—allowing you to create a connected and efficient hotel tech ecosystem.
