HOTEL OPERATIONS SOFTWARE
Profitable for Properties.
Intuitive for Teams.
Unforgettable for Guests.
RoomRaccoon is the leading all-in-one platform powering thousands of successful independent properties.
- Save with an annual subscription
- Enjoy a personalized onboarding experience
- Try it obligation-free with our 30-day free trial
The hospitality leader in hotel operations software for independent properties worldwide.
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WHY ROOMRACCOON?
Benefits of hotel operations software
Boost direct bookings and increase profitability with more returning guests.
Maximize revenue with smart pricing tools fully integrated in one place.
Stay connected with guests at every stage of their journey through automated, perfectly timed emails.
Simplify group bookings, travel agreements, and event management.
Keep your reservations calendar updated in real time across all channels.
Save time with automated payment processing, flexible invoicing and contactless check-in/out.
CORE PLATFORM
Your business in one place (and not everywhere else)
PROPERTY MANAGEMENT SYSTEM
Ready to save up to 4 hours daily?
Turn your admin overload into time-saving automation that keeps your front and back office running smoothly
- Elevate your daily view with our best-in-class reservations calendar. With a few clicks, you can extend guests' stays or drag-and-drop room upgrades.
- Let guests opt for self-serve check-in at the front desk or enable online check-in and check-out for contactless convenience. Plus, upsell extras easily with a digital menu.
- Create custom packages, configure parent-child room rates, and effortlessly manage group bookings with Room Allotment.
- From performance reports to daily management and deposit tracking, effortlessly generate the reports that keep you in control.
BOOKING ENGINE
Tired of over-relying on OTAs?
Enhance your digital presence and drive more direct bookings.
- Turn more website visitors into guests with RoomRaccoon’s high-converting, mobile-friendly booking engine.
- Increase guest spending and elevate stays with bookable add-ons like picnic baskets or experiences.
- Activate discount codes and agent log-ins for targeted promotions and rate management.
- Use a price comparison widget to help visitors compare your rates and choose your best offer.
- Compete with OTAs and boost your direct bookings using our Google Hotels integration—only pay for completed stays!
CHANNEL MANAGER
Reach the right guests with the right price at the right time
Put your rates on auto-pilot across all sales channels.
- Expand your reach and boost bookings through 200+ channels, including OTAs, metasearch engines, GDSs, and bedbanks.
- Automate your pricing with easy-to-use dynamic pricing rules that respond to real-time market demand.
- Keep your inventory perfectly synced across all channels, eliminating overbookings and ensuring maximum visibility.
- Create a range of rate plans (refundable, non-refundable) and packages (Lover’s Getaway)—to attract guests with irresistible deals.
PAYMENTS
Get paid at any stage of the guest journey
From booking to departure, process secure online payments. Worried about switching payment providers?
Learn how we: simplify the switch with self-onboarding
- Send secure online payment request links or refund guests from the reservation card with just a few clicks.
- Take in-person payments fast and error-free with RoomRaccoon’s card machine.
- Simplify VCC management: importing, tracking, and auto- charging with a VCC dashboard.
- Take control of chargebacks by monitoring, managing, and disputing directly from the Chargebacks dashboard.
Reporting
From performance reports to daily management and deposit tracking, effortlessly generate the reports that keep you in control.
Housekeeping list
Share a customizable daily housekeeping list with your team, complete with room add-ons, requests, and special notes. Need more housekeeping power? Try the RaccoonHousekeeping upgrade!
F&B list
Share a customizable daily food and beverage preparation list with your kitchen, complete with filters for breakfast, lunch, and dinner.
Rates and packages
Create custom packages, configure parent-child room rates, and effortlessly manage group bookings with Room Allotment.
Dynamic pricing
You operate in a dynamic industry— let your prices join the action with easy-to-set dynamic pricing rules and sell more rooms for the best rate at the right time.
BUILT-IN UPGRADES
Customizable, because your property is unique.
From essential to pro, RoomRaccoon packages include customizable upgrade slots to support your growth, performance, and operational goals.
The only question is: How will you customize your property management?
RaccoonUpsell
Increase guest spending by offering them relevant add-ons through a digital guest service menu, RaccoonUpsell.
RaccoonHousekeeping
Organize, track, and automate all housekeeping and maintenance activity with RaccoonHousekeeping.
RaccoonSite
Create a hotel website—no coding needed.
Choose Lite for a quick DIY setup or Plus for expert-built perfection
RaccoonID
Make guest registration a breeze with a digital ID and passport scanner that auto-fills guest details.
RaccoonCardMachine
Take in-person payments with an integrated card machine, letting guests tap or swipe at the front desk.
RaccoonRev
Level up your pricing strategy with competitor insights and dynamic pricing rules to win more bookings.
RaccoonRev Plus
Get intelligent rate changes using a powerful AI-based tool that analyzes your booking trends, local demand shifts, and weather forecasts.
RaccoonWhiteLabel
White-label your Booking Engine with a custom domain and remove branding from guest-facing documents.
Miracle Manor
"RoomRaccoon’s all-in-one platform has helped our operations. We have improved our understanding of our business and we now have more time to focus on delivering the Miracle Manor experience".
Danielle McCombs, General Manager
+18%
RevPAG increase since activating RoomRaccoon
Your smoothest—and last—switch to smarter hotel booking software
Fully managed
Team training
Fast-track your Go Live
Data import
300+ seamless integrations with RoomRaccoon
