HOTEL ROOM SOFTWARE
Profitable for Properties.
Intuitive for Teams.
Unforgettable for Guests.
RoomRaccoon is the leading all-in-one platform powering thousands of successful independent properties.
- Save with an annual subscription
- Enjoy a personalized onboarding experience
- Try it obligation-free with our 30-day trial
The hospitality leader in hotel booking software for independent properties worldwide.
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WHY ROOMRACCOON?
Benefits of hotel room software
Boost direct bookings and increase profitability
Maximize revenue with smart pricing tools
Strengthen guest loyalty and enhance experiences
Simplify group bookings and room allotment management
Save valuable time with automated processes
Keep your inventory updated in real time across all channels
CORE PLATFORM
Your business in one place (and not everywhere else)
PROPERTY MANAGEMENT SYSTEM
Ready to save up to 4 hours daily?
Turn your admin overload into time-saving automation that keeps your front and back office running smoothly
- Elevate your daily view with our best-in-class reservations calendar. With a few clicks, you can extend guests' stays or drag-and-drop room upgrades.
- Let guests opt for self-serve check-in at the front desk or enable online check-in and check-out for contactless convenience. Plus, upsell extras easily with a digital menu.
- Create custom packages, configure parent-child room rates, and effortlessly manage group bookings with Room Allotment.
- From performance reports to daily management and deposit tracking, effortlessly generate the reports that keep you in control.
BOOKING ENGINE
Tired of over-relying on OTAs?
Enhance your digital presence and drive more direct bookings.
- Turn more website visitors into guests with RoomRaccoon’s high-converting, mobile-friendly booking engine.
- Increase guest spending and elevate stays with bookable add-ons like picnic baskets or experiences.
- Activate discount codes and agent log-ins for targeted promotions and rate management.
- Use a price comparison widget to help visitors compare your rates and choose your best offer.
- Compete with OTAs and boost your direct bookings using our Google Hotels integration—only pay for completed stays!
CHANNEL MANAGER
Reach the right guests with the right price at the right time
Put your rates on auto-pilot across all sales channels.
- Expand your reach and boost bookings through 200+ channels, including OTAs, metasearch engines, GDSs, and bedbanks.
- Automate your pricing with easy-to-use dynamic pricing rules that respond to real-time market demand.
- Keep your inventory perfectly synced across all channels, eliminating overbookings and ensuring maximum visibility.
- Create a range of rate plans (refundable, non-refundable) and packages (Lover’s Getaway)—to attract guests with irresistible deals.
PAYMENTS
Get paid at any stage of the guest journey
From booking to departure, process secure online payments. Worried about switching payment providers?
Learn how we: simplify the switch with self-onboarding
- Send secure online payment request links or refund guests from the reservation card with just a few clicks.
- Take in-person payments fast and error-free with RoomRaccoon’s card machine.
- Simplify VCC management: importing, tracking, and auto- charging with a VCC dashboard.
- Take control of chargebacks by monitoring, managing, and disputing directly from the Chargebacks dashboard.
Reporting
From performance reports to daily management and deposit tracking, effortlessly generate the reports that keep you in control.
Housekeeping list
Share a customizable daily housekeeping list with your team, complete with room add-ons, requests, and special notes. Need more housekeeping power? Try the RaccoonHousekeeping upgrade!
F&B list
Share a customizable daily food and beverage preparation list with your kitchen, complete with filters for breakfast, lunch, and dinner.
Rates and packages
Create custom packages, configure parent-child room rates, and effortlessly manage group bookings with Room Allotment.
Dynamic pricing
You operate in a dynamic industry— let your prices join the action with easy-to-set dynamic pricing rules and sell more rooms for the best rate at the right time.
BUILT-IN UPGRADES
Customizable, because your property is unique.
From starter to enterprise, RoomRaccoon packages include customizable upgrade slots to support your growth, performance, and operational goals.
The only question is: How will you customize your property management?
Success stories
Read the first-hand experiences of customers in the US who have embraced RoomRaccoon and never looked back.
Your smoothest—and last—switch to smarter hotel room software
Fully managed
Say goodbye to endless tutorial videos! We offer a one-on-one personalized property setup that’s perfectly tailored to your needs.
Team training
Get your entire crew up to speed with our interactive training sessions, ensuring a seamless takeover.
Fast-track your Go Live
Pick your kick-off date and start a structured program designed to get you up and running fast—bookings will be flowing in no time!
Data import
We transfer your existing data securely and seamlessly into our system—no data gets left behind on this journey!
300+ seamless integrations with RoomRaccoon
Whether you’re new to hotel booking software or ready to upgrade, we’ve helped thousands of properties like yours make the switch stress-free.
FAQs about hotel room software
1What is hotel room software?
Hotel room software is a cloud-based platform that centralises all room-related operations—like reservations, payments, housekeeping, maintenance and reporting—into one live dashboard. It helps hotels reduce admin time, avoid errors and deliver smoother guest experiences.
2Is the hotel room software suitable for small properties and independent hotels?
Yes. The software is scalable and works just as well for small B&Bs or boutique hotels as for larger properties. You can choose the modules you need and expand as your business grows, without unnecessary complexity.
3Can we restrict user access for different team roles?
Yes. Role-based permissions allow you to control what each user can see and do. Front desk, housekeeping, maintenance and management can each have customised access levels—keeping sensitive data protected and tasks clearly defined.
4How does the live room calendar improve occupancy management?
The colour-coded calendar gives a clear overview of every booking, room type and payment status. You can drag-and-drop upgrades, change rates instantly, and even manage non-room spaces like meeting rooms or parking—all from the same interface.
5Can we schedule and sell non-room spaces like conference rooms?
Absolutely. The alternative space selling feature lets you add items like event rooms, parking slots or co-working desks to your calendar. You can price and schedule them just like regular rooms, with availability synced across all booking channels.
6Will it prevent double bookings across online channels?
Yes. The integrated Channel Manager syncs rates and availability in real time with over 200 OTAs and metasearch platforms. All bookings are pulled into the PMS instantly—eliminating double bookings and pricing mismatches.
7Can hotel room software automate housekeeping and maintenance?
Yes. You can create Smart Rules that automatically assign cleans, schedule recurring tasks, estimate durations, and send real-time updates to mobile devices. This removes the need for paper lists and ensures everything runs on time.
8Can we automate late check-outs, early arrivals or room blocking?
Yes. You can set automation rules for early check-ins, late check-outs and maintenance blocks. These rules update room status and availability automatically—keeping your calendar accurate and avoiding manual errors.
9Can staff update room status from mobile devices?
Yes. The mobile-friendly platform allows staff to view tasks, mark rooms as clean, upload photos and report issues—right from their smartphone or tablet. No paperwork or walkie-talkies required.
10Can the software forecast staffing needs and prevent over-scheduling?
Yes. The platform shows upcoming arrivals, departures and stayovers, allowing you to assign the exact number of cleaners, technicians or other staff per shift. This avoids overstaffing during quiet periods and scrambling during peak times.
11Is payment processing secure and fully integrated?
Yes. The system includes a PCI-DSS compliant payment hub that manages deposits, charges, refunds and invoices in real time. Payments stay fully synced with bookings—reducing manual reconciliation and ensuring compliance.
12Can the room software support multiple languages or currencies?
Yes. Both the back end and guest-facing tools can be displayed in multiple languages, and the platform supports various currencies. This is ideal for international guests and multilingual hotel teams.
13Is there guest messaging or communication built in?
Yes. Automated emails and optional messaging integrations allow you to send pre-arrival instructions, upsell offers, in-stay updates and post-checkout surveys—improving the guest experience and reducing front desk workload.
14How can hotel room software increase revenue per room?
Dynamic pricing tools automatically adjust rates based on demand, seasonality or competitor data. In addition, upsell features allow guests to purchase extras during online check-in—boosting RevPAR with minimal effort.
15Does the software offer reporting and performance insights?
Yes. Real-time dashboards and exportable reports show key metrics like occupancy, revenue, booking channels and room status. These insights help managers make informed decisions and improve operational efficiency.
16How long does it take to implement hotel room software?
Most hotels are live within a week. With guided onboarding, data import tools and a user-friendly interface, your team can start using the system quickly—without needing technical expertise.
