HOTEL CASE STUDY
SW BEACH | ADVANCED AUTOMATION FOR A MODERN BEACHSIDE RETREAT
Sandy Franco, owner of SW Beach Hotel, was inspired by Las Vegas' vibrant energy and dazzling aesthetic. In April 2023, she set out to bring that same Vegas magic to her new beachside hotel. To complete her vision, Sandy needed an all-in-one, easy-to-use yet powerful system. She played her cards right and chose RoomRaccoon to deliver that winning touch.
About SW Beach
SW Beach Hotel is a 9-bedroom boutique hotel located in the heart of Hermosa Beach, California. It is the newest addition to Hermosa, situated just steps away from the beach, restaurants, bars, and entertainment. The hotel offers luxurious accommodations with modern furnishings and bold, flashy decor reminiscent of the famous Las Vegas.
Guests praise the hotel's convenient location, with Manhattan Beach just minutes away. The hotel's staff is known for being friendly and hospitable.
Offering a Contactless Guest Arrival Experience
Challenge
Like many independent hotel owners, Sandy wears multiple hats. She is often found managing the front desk and answering phones. In addition to a streamlined check-in process, she needed a system to automate tasks like reservations, housekeeping schedules, and guest communication. This automation would free up her time to focus on providing personalized guest experiences, overseeing staff training, and implementing marketing strategies to attract more guests.
Solution
Sandy chose RoomRaccoon for its comprehensive, guest-centric features tailored to smaller boutique hotels. The online check-in/check-out feature was particularly beneficial, as it reduced wait times and streamlined guest interactions. Additionally, RoomRaccoon's integration with the leading digital room key provider, RemoteLock, provided guests with seamless room access.
Result
With 75% of guests using the online check-in feature, the team could focus more on enhancing the guest experience instead of managing the front desk.
"Navigating support is effortless with the RoomRaccoon team. They are always there promptly assisting with any question. Exceptional customer service is key to our successful partnership."
SANDY FRANCO, OWNER OF THE SW BEACH HOTEL
Straightforward Access to Payment Processing
Challenge
Efficient payment management is crucial for smooth hotel operations. Implementing the right system from the outset can streamline reconciliation processes, enhance guest trust, and provide a positive overall experience.
Understanding this, Sandy sought a system that offered straightforward access to payment processing, recognizing its significance in delivering exceptional guest service.
Solution
With the implementation of RoomRaccoon, SW Beach Hotel not only gained an efficient hotel management system but also secured a seamlessly integrated payment processing system through RaccoonPay. With the addition of the Raccooncard Machine, Sandy can easily initiate in-person payments from the guest reservation that’s error-free.
Result
With RaccoonPay, Sandy saves time and eliminates miskeying errors with payment automation.
Top-Tier Post-Sales Support for Ongoing Success
Challenge
Adopting a new system can be overwhelming for any new property owner. There are often many questions and new features to navigate, and it was important for Sandy to take the time to fully understand how everything works.
Solution
Sandy found RoomRaccoon’s PMS intuitive, facilitating easy adaption for the team. The system also offers a comprehensive library of helpful articles and videos. In addition, dedicated Success Managers offered personalized support after the onboarding process, guiding Sandy in maximizing the system's benefits.
Result
With the support of RoomRaccoon’s team, Sandy has successfully managed her new hotel, receiving the necessary assistance and resources to thrive as a new hotelier.
See our customer stories:
RoomRaccoon offers a host of features to elevate hotel operations and boost revenue. Get to know what’s worked well for our hoteliers!
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Edgartown, USA
STEENHOF SUITES | PRESERVING HISTORY, EMBRACING INDIVIDUALITY
Leiden, Netherlands
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