HOTEL FRONT DESK SOFTWARE
Profitable for Properties.
Intuitive for Teams.
Unforgettable for Guests.
RoomRaccoon is the leading all-in-one platform powering thousands of successful independent properties.
- Save with an annual subscription
- Enjoy a personalized onboarding experience
- Try it obligation-free with our 30-day free trial
The hospitality leader in hotel front desk software for independent properties worldwide.
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WHY ROOMRACCOON?
Benefits of hotel front desk software
CORE PLATFORM
Your business in one place (and not everywhere else)
PROPERTY MANAGEMENT SYSTEM
Ready to save up to 4 hours daily?
Turn your admin overload into time-saving automation that keeps your front and back office running smoothly
- Elevate your daily view with our best-in-class reservations calendar. With a few clicks, you can extend guests' stays or drag-and-drop room upgrades.
- Let guests opt for self-serve check-in at the front desk or enable online check-in and check-out for contactless convenience. Plus, upsell extras easily with a digital menu.
- Create custom packages, configure parent-child room rates, and effortlessly manage group bookings with Room Allotment.
- From performance reports to daily management and deposit tracking, effortlessly generate the reports that keep you in control.
BOOKING ENGINE
Tired of over-relying on OTAs?
Enhance your digital presence and drive more direct bookings.
- Turn more website visitors into guests with RoomRaccoon’s high-converting, mobile-friendly booking engine.
- Increase guest spending and elevate stays with bookable add-ons like picnic baskets or experiences.
- Activate discount codes and agent log-ins for targeted promotions and rate management.
- Use a price comparison widget to help visitors compare your rates and choose your best offer.
- Compete with OTAs and boost your direct bookings using our Google Hotels integration—only pay for completed stays!
CHANNEL MANAGER
Reach the right guests with the right price at the right time
Put your rates on auto-pilot across all sales channels.
- Expand your reach and boost bookings through 200+ channels, including OTAs, metasearch engines, GDSs, and bedbanks.
- Automate your pricing with easy-to-use dynamic pricing rules that respond to real-time market demand.
- Keep your inventory perfectly synced across all channels, eliminating overbookings and ensuring maximum visibility.
- Create a range of rate plans (refundable, non-refundable) and packages (Lover’s Getaway)—to attract guests with irresistible deals.
PAYMENTS
Get paid at any stage of the guest journey
From booking to departure, process secure online payments. Worried about switching payment providers?
Learn how we: simplify the switch with self-onboarding
- Send secure online payment request links or refund guests from the reservation card with just a few clicks.
- Take in-person payments fast and error-free with RoomRaccoon’s card machine.
- Simplify VCC management: importing, tracking, and auto- charging with a VCC dashboard.
- Take control of chargebacks by monitoring, managing, and disputing directly from the Chargebacks dashboard.
Reporting
From performance reports to daily management and deposit tracking, effortlessly generate the reports that keep you in control.
Housekeeping list
Share a customizable daily housekeeping list with your team, complete with room add-ons, requests, and special notes. Need more housekeeping power? Try the RaccoonHousekeeping upgrade!
F&B list
Share a customizable daily food and beverage preparation list with your kitchen, complete with filters for breakfast, lunch, and dinner.
Rates and packages
Create custom packages, configure parent-child room rates, and effortlessly manage group bookings with Room Allotment.
Dynamic pricing
You operate in a dynamic industry— let your prices join the action with easy-to-set dynamic pricing rules and sell more rooms for the best rate at the right time.
BUILT-IN UPGRADES
Customizable, because your property is unique.
From starter to enterprise, RoomRaccoon packages include customizable upgrade slots to support your growth, performance, and operational goals.
The only question is: How will you customize your property management?
Success stories
Your smoothest—and last—switch to smarter hotel front desk software
300+ seamless integrations with RoomRaccoon
Whether you’re new to hotel front desk software or ready to upgrade, we’ve helped thousands of properties like yours make the switch stress-free.
FAQs about hotel front desk software
- Check-in and check-out: Easily manage guest data and assign room numbers.
- Guest administration: Centrally store guest information, preferences, and stay history.
- Room assignment: Automatically or manually assign rooms based on availability.
- Invoicing & payments: Quickly process payments and generate invoices.
- Reporting & statistics: Gain insight into occupancy rates, revenue, and other key KPIs.
- Hotel front desk software: Primarily focuses on reception and check-in processes.
- Hotel booking software: Intended for managing reservations and distributing them to external channels (e.g., Booking.com, Expedia).
- PMS (Property Management System): Broader and can encompass reservations, front office operations, housekeeping, and financial reporting. Front desk software can be a component of, or integrated with, a PMS.
RoomRaccoon can be linked to various external systems, such as:
- Channel managers: (to synchronize online booking channels)
- Accounting software: (e.g., Exact, Twinfield)
- POS systems: (for restaurant or bar transactions)
- Key systems: (digital keys or keycard readers)
Some providers charge a fixed monthly fee, while others use a per-room or per-transaction model. For more information about RoomRaccoon's costs, visit our pricing page (example link). Be sure to check which features (support, updates, integrations) are included and which are considered extra modules.
Most providers offer:
- Support channels: (phone, email, chat)
- Knowledge bases: with manuals and FAQs
- Training sessions or webinars: to teach staff the system’s key features