HOTEL FRONT DESK SOFTWARE

Hotel front desk software is a system specifically designed to automate and streamline reception tasks in a hotel or B&B. It provides a central platform for check-ins and check-outs, guest administration, room assignment, and payment processing.

• Check-in and check-out: Easily manage guest data and assign room numbers.
• Guest administration: Centrally store guest information, preferences, and stay history.
• Room assignment: Automatically or manually assign rooms based on availability.
• Invoicing & payments: Quickly process payments and generate invoices.
• Reporting & statistics: Gain insight into occupancy rates, revenue, and other key KPIs.

• Hotel front desk software: Primarily focuses on reception and check-in processes.
• Hotel booking software: Intended for managing reservations and distributing them to external channels (e.g., Booking.com, Expedia).
• PMS (Property Management System): Broader and can encompass reservations, front office operations, housekeeping, and financial reporting. Front desk software can be a component of, or integrated with, a PMS.

With front desk software from RoomRaccoon, you save time on manual administrative work, reduce the likelihood of errors, and enhance the professionalism of your reception. As a result, guests enjoy faster service and a smoother stay.

RoomRaccoon can be linked to various external systems, such as:

• Channel managers: (to synchronize online booking channels)
• Accounting software: (e.g., Exact, Twinfield)
• POS systems: (for restaurant or bar transactions)
• Key systems: (digital keys or keycard readers)

Reliable providers use encrypted connections (SSL/TLS) and comply with security standards such as PCI-DSS to protect guests’ credit card data. Always check whether your provider is certified accordingly.

With many suppliers, you can enable or disable modules depending on your requirements. Elements such as invoice design or the check-in process flow can also usually be adapted to your preferences.

This depends on the complexity and size of your hotel. A straightforward implementation can take a few days or weeks. Following that, there’s typically a brief training period for reception staff.

Some providers charge a fixed monthly fee, while others use a per-room or per-transaction model. For more information about RoomRaccoon's costs, visit our pricing page (example link). Be sure to check which features (support, updates, integrations) are included and which are considered extra modules.

Most providers offer:

• Support channels: (phone, email, chat)
• Knowledge bases: with manuals and FAQs
• Training sessions or webinars: to teach staff the system’s key features

Most front desk management solutions are scalable. You can choose a basic package if you only have a few rooms, or a more comprehensive package for larger chains. Check which features and modules match your current and future needs.

Modern hotel front desk software often supports several languages and currencies. This is particularly useful if you host international guests or have multiple properties in different countries.

Yes, in most hotel front desk software you can define access levels. For example, a manager can view and generate reports, while a receptionist can check and modify reservations.

When switching to new front desk software, providers often offer assistance in transferring guest profiles, reservations, and other data. Find out in advance whether there are additional fees for this and how long the migration process will take.

Many front office systems now offer a mobile app or a web-based interface, so you can log in from anywhere in the world. This is convenient for managers and owners who aren’t always on-site but still want to monitor operations in real time.