HOTEL FRONT DESK SOFTWARE

Profitable for Properties.
Intuitive for Teams.
Unforgettable for Guests.

RoomRaccoon is the leading all-in-one platform powering thousands of successful independent properties.

  • Save with an annual subscription
  • Enjoy a personalized onboarding experience
  • Try it obligation-free with our 30-day free trial

The hospitality leader in hotel front desk software for independent properties worldwide.

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WHY ROOMRACCOON?

Benefits of hotel front desk software

CORE PLATFORM

Your business in one place (and not everywhere else)

PROPERTY MANAGEMENT SYSTEM

Ready to save up to 4 hours daily?

Turn your admin overload into time-saving automation that keeps your front and back office running smoothly

  • Elevate your daily view with our best-in-class reservations calendar. With a few clicks, you can extend guests' stays or drag-and-drop room upgrades.
  • Let guests opt for self-serve check-in at the front desk or enable online check-in and check-out for contactless convenience. Plus, upsell extras easily with a digital menu.
  • Create custom packages, configure parent-child room rates, and effortlessly manage group bookings with Room Allotment.
  • From performance reports to daily management and deposit tracking, effortlessly generate the reports that keep you in control.

BOOKING ENGINE

Tired of over-relying on OTAs?

Enhance your digital presence and drive more direct bookings.

  • Turn more website visitors into guests with RoomRaccoon’s high-converting, mobile-friendly booking engine.
  • Increase guest spending and elevate stays with bookable add-ons like picnic baskets or experiences.
  • Activate discount codes and agent log-ins for targeted promotions and rate management.
  • Use a price comparison widget to help visitors compare your rates and choose your best offer.
  • Compete with OTAs and boost your direct bookings using our Google Hotels integration—only pay for completed stays!

CHANNEL MANAGER

Reach the right guests with the right price at the right time

Put your rates on auto-pilot across all sales channels.

  • Expand your reach and boost bookings through 200+ channels, including OTAs, metasearch engines, GDSs, and bedbanks.
  • Automate your pricing with easy-to-use dynamic pricing rules that respond to real-time market demand.
  • Keep your inventory perfectly synced across all channels, eliminating overbookings and ensuring maximum visibility.
  • Create a range of rate plans (refundable, non-refundable) and packages (Lover’s Getaway)—to attract guests with irresistible deals.

PAYMENTS

Get paid at any stage of the guest journey

From booking to departure, process secure online payments. Worried about switching payment providers?

Learn how we: simplify the switch with self-onboarding

  • Send secure online payment request links or refund guests from the reservation card with just a few clicks.
  • Take in-person payments fast and error-free with RoomRaccoon’s card machine.
  • Simplify VCC management: importing, tracking, and auto- charging with a VCC dashboard.
  • Take control of chargebacks by monitoring, managing, and disputing directly from the Chargebacks dashboard.

Rates and packages

Create custom packages, configure parent-child room rates, and effortlessly manage group bookings with Room Allotment.

Dynamic pricing

You operate in a dynamic industry— let your prices join the action with easy-to-set dynamic pricing rules and sell more rooms for the best rate at the right time.

BUILT-IN UPGRADES

Customizable, because your property is unique.

From starter to enterprise, RoomRaccoon packages include customizable upgrade slots to support your growth, performance, and operational goals.

The only question is: How will you customize your property management?

Success stories

Read the first-hand experiences of customers in the US who have embraced RoomRaccoon and never looked back.

70% of booking are direct with the property
Read more “We love the upsell feature, which allows us to customize each guest’s experience. We also love the online check-in feature and RemoteLock integration, enabling a contactless check-in process.” Brewhalla “We love the upsell feature, which allows us to customize each guest’s experience. We also love the online check-in feature and RemoteLock integration, enabling a contactless check-in process.” HAILEY, SUPREME EXPERIENCE CONDUCTOR Brewhalla 70% of booking are direct with the property Read more HAILEY, SUPREME EXPERIENCE CONDUCTOR
75% of guests use online check-in
Read more "Navigating support is effortless with the RoomRaccoon team. They are always there promptly assisting with any question. Exceptional customer service is key to our successful partnership." SW Beach "Navigating support is effortless with the RoomRaccoon team. They are always there promptly assisting with any question. Exceptional customer service is key to our successful partnership." SANDY, OWNER SW Beach 75% of guests use online check-in Read more SANDY, OWNER
7 hours saved per week with process automation

Read more “The convenience of online check-in, elimination of manual night audit tasks, streamlined channel management, and comprehensive all-in-one service are truly incredible.” Edgartown Commons “The convenience of online check-in, elimination of manual night audit tasks, streamlined channel management, and comprehensive all-in-one service are truly incredible.” JULIA, GENERAL MANAGER Edgartown Commons 7 hours saved per week with process automation Read more JULIA, GENERAL MANAGER

Your smoothest—and last—switch to smarter hotel front desk software

Fully managed
Say goodbye to endless tutorial videos! We offer a one-on-one personalized property setup that’s perfectly tailored to your needs.
Team training
Get your entire crew up to speed with our interactive training sessions, ensuring a seamless takeover.
Fast-track your Go Live
Pick your kick-off date and start a structured program designed to get you up and running fast—bookings will be flowing in no time!
Data import
We transfer your existing data securely and seamlessly into our system—no data gets left behind on this journey!

300+ seamless integrations with RoomRaccoon

Whether you’re new to hotel front desk software or ready to upgrade, we’ve helped thousands of properties like yours make the switch stress-free.

FAQs about hotel front desk software

1What is hotel front desk software?
Hotel front desk software is a system specifically designed to automate and streamline reception tasks in a hotel or B&B. It provides a central platform for check-ins and check-outs, guest administration, room assignment, and payment processing.
2What are the main features?
  • Check-in and check-out: Easily manage guest data and assign room numbers.
  • Guest administration: Centrally store guest information, preferences, and stay history.
  • Room assignment: Automatically or manually assign rooms based on availability.
  • Invoicing & payments: Quickly process payments and generate invoices.
  • Reporting & statistics: Gain insight into occupancy rates, revenue, and other key KPIs.
3How does it differ from hotel booking software or a PMS?
  • Hotel front desk software: Primarily focuses on reception and check-in processes.
  • Hotel booking software: Intended for managing reservations and distributing them to external channels (e.g., Booking.com, Expedia).
  • PMS (Property Management System): Broader and can encompass reservations, front office operations, housekeeping, and financial reporting. Front desk software can be a component of, or integrated with, a PMS.
4What are the benefits of hotel front desk software?
With front desk software from RoomRaccoon, you save time on manual administrative work, reduce the likelihood of errors, and enhance the professionalism of your reception. As a result, guests enjoy faster service and a smoother stay.
5What integrations are possible?

RoomRaccoon can be linked to various external systems, such as:

  • Channel managers: (to synchronize online booking channels)
  • Accounting software: (e.g., Exact, Twinfield)
  • POS systems: (for restaurant or bar transactions)
  • Key systems: (digital keys or keycard readers)
6 Is the software secure for processing payments?
Reliable providers use encrypted connections (SSL/TLS) and comply with security standards such as PCI-DSS to protect guests’ credit card data. Always check whether your provider is certified accordingly.
7Can I customize the system to my needs?
With many suppliers, you can enable or disable modules depending on your requirements. Elements such as invoice design or the check-in process flow can also usually be adapted to your preferences.
8How long does it take to implement hotel front desk software?
This depends on the complexity and size of your hotel. A straightforward implementation can take a few days or weeks. Following that, there’s typically a brief training period for reception staff.
9What does hotel front desk software cost?

Some providers charge a fixed monthly fee, while others use a per-room or per-transaction model. For more information about RoomRaccoon's costs, visit our pricing page (example link). Be sure to check which features (support, updates, integrations) are included and which are considered extra modules.

10How do I get help if I have questions?

Most providers offer:

  • Support channels: (phone, email, chat)
  • Knowledge bases: with manuals and FAQs
  • Training sessions or webinars: to teach staff the system’s key features
11Is this hotel front desk software suitable for both small B&Bs and large hotel chains?
Most front desk management solutions are scalable. You can choose a basic package if you only have a few rooms, or a more comprehensive package for larger chains. Check which features and modules match your current and future needs.
12Can the reception management system handle multiple languages and currencies?
Modern hotel front desk software often supports several languages and currencies. This is particularly useful if you host international guests or have multiple properties in different countries.
13Can I set up different user roles in the front office system?
Yes, in most hotel front desk software you can define access levels. For example, a manager can view and generate reports, while a receptionist can check and modify reservations.
14How does migrating existing data work in a reception management system?
When switching to new front desk software, providers often offer assistance in transferring guest profiles, reservations, and other data. Find out in advance whether there are additional fees for this and how long the migration process will take.
15Is there a mobile app or can I log in remotely to the hotel front desk software?
Many front office systems now offer a mobile app or a web-based interface, so you can log in from anywhere in the world. This is convenient for managers and owners who aren’t always on-site but still want to monitor operations in real time.