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HOTEL MANAGEMENT SOFTWARE

The HMS that
makes you more

efficient visible bookings integrated money

Manage your entire hotel with one powerful hotel management software.

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What type of property do you manage?

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Independent Hotel

Run your unique property your way, seamlessly.
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Multi-property

Manage multiple hotel locations, in one smart platform.
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Boutique Hotel

Personalized guest experiences with automation.
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Serviced Apartment

Seamless guest management for long stays.
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Hostel

Scalable solutions for growing and mixed property types.
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Guesthouse

A personal touch with smart automation.
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Bed & Breakfast

Spend more time hosting, less time managing.
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Motel

Turn drive-in guests into loyal customers.
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Lodge

Seamless wilderness escapes with effortless management.
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Airbnb

Automate bookings and guest communication for personalized stays.
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Vacation Rental

Deliver five-star guest experiences without the manual work.
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Hoteliers that love us

Seamless onboarding

"The RoomRaccoon platform is very user friendly and the onboarding process was very seamless and flexible. It only took about a week. Above all, the customer service proposition was elite."

Hotel Hardware, Washington

Great customer service

"We have been so happy to find a hotel booking service that caters to small boutique hotels and has customer service responses that keep our business flowing."

Miracle Manor, California

Effortless channel management

"RoomRacoon does a great job of managing all of my channels and giving me a real time information. I also like how I can send confirmations, charge credit cards and send folios from my phone."

Pioneer Inn, Alaska

One powerful hotel management tool
—built to make you more

A property management system
  • PROPERTY MANAGEMENT SYSTEM

With automation, comes greater efficiency.

  • Elevate your daily view with a best-in-class reservations calendar and modify stays with drag-and-drop upgrades.
  • Enable self-serve check-in , online check-in/out, and effortless upselling with a digital menu.
  • Create rate plans, customize packages, simplify group bookings, automate guest emails, and generate invoices with ease.
  • Generate powerful reports to stay informed about your revenue and operational performance.
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  • CHANNEL MANAGER

More visibility, fewer headaches.

  • Expand your reach and boost bookings through 200+ channels, including OTAs, metasearch engines, GDSs, and bedbanks.
  • Automate your pricing with easy-to-use dynamic pricing rules that respond to real-time market demand.
  • Keep inventory perfectly synced across all channels, eliminating overbookings and ensuring maximum visibility.
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Channel manager dashboard for hotel distribution
Booking engine interface for direct hotel reservations
  • BOOKING ENGINE

Direct bookings, more money.

  • Turn website visitors into guests with a high-converting, mobile-friendly booking engine.
  • Boost revenue with bookable add-ons like picnic baskets, local tours, three-course meals or experiences.
  • Drive more direct bookings with a price checker and Google Hotels integration.
  • Run targeted promotions and encourage guest loyalty with discount codes and agent logins for smarter rate management.
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  • PAYMENTS

Seamless transactions, greater guest satisfaction.

  • Send payment links to guests for quick and easy online payments on prepayments, deposits, or outstanding balances.
  • Enable contactless payments by offering online check-in and check-out for a seamless guest experience.
  • Monitor virtual credit cards (VCC) , automate charging and manage all OTA transactions in one centralized overview for seamless payment processing.
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Payment system for hotels with integrated processing

More exciting tools to expand your capabilities

RaccoonUpsell

Increase guest spending by offering them relevant add-ons through a digital guest service menu, RaccoonUpsell.

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RaccoonHousekeeping

Organize, track, and automate all housekeeping and maintenance activity with RaccoonHousekeeping.

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RaccoonSite

Create a hotel website—no coding needed.
Choose Lite for a quick DIY setup or Plus for expert-built perfection

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RaccoonID

Make guest registration a breeze with a digital ID and passport scanner that auto-fills guest details.

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RaccoonCardMachine

Take in-person payments with an integrated card machine, letting guests tap or swipe at the front desk.

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RaccoonRev

Level up your pricing strategy with competitor insights and dynamic pricing rules to win more bookings.

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RaccoonRev Plus

Get intelligent rate changes using a powerful AI-based tool that analyzes your booking trends, local demand shifts, and weather forecasts.

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RaccoonWhiteLabel

White-label your Booking Engine with a custom domain and remove branding from guest-facing documents.

See pricing

Integrate your favorite apps to help scale operations.

With 300+ partnership integrations, these hand-selected industry experts can help your business grow in even more ways. They offer a wide range of tools and features, from accounting automation to digital door locks.

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Channel manager syncing rates and availability in 5 seconds

Discover why hoteliers trust us

9/10 customers ranked ease of use as the #1 reason for choosing RoomRaccoon.

70%

of customers use upgrades and integrations to help them scale and grow.

24/7

From onboarding to 24/7 support, our 95% satisfaction rate speaks for itself.

Consistently rated as a leading
hotel management software
since year one.

Miracle Manor

"RoomRaccoon’s all-in-one platform has helped our operations. We have improved our understanding of our business and we now have more time to focus on delivering the Miracle Manor experience".

Danielle McCombs, General Manager

+18%

RevPAG increase since activating RoomRaccoon

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Our recommended resources

FAQs: Hotel Management Software

1What is hotel management software and why is it important for hotels?
Hotel management software is an online platform that enables hotel owners to centralize and optimize all their daily operations. Think of reservation management, payments, invoicing, guest communication, and reporting. It is important for hotels because it reduces administrative burdens, minimizes the risk of errors, and significantly enhances the guest experience.
2How does hotel management software help automate reservations and payments in a hotel environment?
Hotel Management Software, such as RoomRaccoon, automates key processes, largely eliminating manual data entry. Reservations made through the hotel’s own website, OTAs (such as Booking.com and Airbnb), or by phone are immediately registered in the system. The PMS can handle payments via integrated payment solutions, automatically generate invoices, and securely store guest data. This saves time and reduces the chance of human errors.
3What are the main features of hotel software or a PMS?
  • Reservation Management: Central management of all bookings.
  • Channel Manager: Automatic synchronization of availability and rates on OTAs and other channels.
  • Invoicing & Payments: Automated invoices and payment processing.
  • Reporting: Insights into revenue, occupancy rates, Average Daily Rate (ADR), and more.
  • Guest Communication: Automated emails for confirmations, upselling, and feedback requests.
  • Housekeeping & Tasks: Real-time updates on room status and task assignments.
4What benefits does hotel management software offer for small and medium-sized hotels?
  • Time Savings: Less manual work thanks to automation.
  • Cost Savings: One all-in-one system often replaces multiple separate tools.
  • Overview & Insight: All data in one dashboard, enabling quicker decision-making.
  • Professional Image: An automated system makes a professional impression on guests.
  • More Direct Bookings: Through an integrated booking engine on the hotel’s own website.
5Can a hotel management system be linked to OTAs such as Booking.com and Airbnb?
Yes, with a Channel Manager (part of many PMS solutions, including RoomRaccoon), it is possible to directly connect to external booking channels. All rates, availability, and reservations are automatically synchronized, preventing double bookings and ensuring you always work with up-to-date data
6How does hotel software improve the guest experience and a hotel’s efficiency?
By automating processes and centralizing data. Staff have immediate insight into guest information, ensuring smooth check-ins and check-outs. Automated emails and upselling options enhance the guest experience. Moreover, the software allows rapid responses to questions or requests, which increases overall guest satisfaction.
7What reports and insights does hotel management software provide for better decision-making?

A PMS typically offers various dashboards and reports that provide insights into:

  • Revenue, ADR, and RevPAR
  • Occupancy rates
  • Booking sources (through which channels do guests arrive?)
  • Cost overviews
  • Guest data and repeat bookings

This data helps in making strategic decisions, such as:

  • Pricing strategies
  • Marketing efforts
  • Staff planning
8Is hotel software secure and does it comply with privacy regulations (GDPR)?
Modern PMS solutions, including RoomRaccoon, comply with GDPR and other relevant legislation. This means that personal data is encrypted, data transfer is secure (using SSL certificates), and only authorized users have access to the information. Often, there are also options for two-factor authentication and for restricting certain features to specific user roles.
9How much does hotel management software cost and what subscription options are generally available?
Costs depend on the type of hotel (number of rooms, specific features) and the desired modules (channel manager, booking engine, upsell, etc.). Many providers work with monthly or annual subscriptions, sometimes supplemented by transaction fees per booking. RoomRaccoon, for example, offers various packages based on your needs and the size of your hotel. A transparent pricing model and a scalable subscription are usually the standard in the market.
10Why do hotels choose RoomRaccoon as their hotel management software (PMS)?
  • All-in-One Solution: Channel Manager, Booking Engine, and PMS on a single platform.
  • User-Friendliness: The system is intuitively designed and easy to learn.
  • Innovation & Updates: RoomRaccoon is continuously developing and rolling out new features.
  • Customer Service: Personalized support and guidance during implementation and daily use.
  • Scalability: Suitable for both small boutique hotels and larger chains with multiple locations.

By opting for an integrated solution like RoomRaccoon, you save time, reduce errors, and simultaneously enhance the guest experience. Ultimately, this leads to higher satisfaction among both hotel staff and guests, and improved revenue.

Trusted by 2000+ hoteliers worldwide, start now.

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