HOTEL ROOM BOOKING SYSTEM
Profitable for Properties.
Intuitive for Teams.
Unforgettable for Guests.
RoomRaccoon is the leading all-in-one platform powering thousands of successful independent properties.
- Save with an annual subscription
- Enjoy a personalized onboarding experience
- Try it obligation-free with our 30-day trial
The hospitality leader in hotel booking software for independent properties worldwide.
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WHY ROOMRACCOON?
Benefits of a hotel room booking system
Boost direct bookings and increase profitability
Maximize revenue with smart pricing tools
Strengthen guest loyalty and enhance experiences
Simplify group bookings and room allotment management
Save valuable time with automated processes
Keep your inventory updated in real time across all channels
CORE PLATFORM
Your business in one place (and not everywhere else)
PROPERTY MANAGEMENT SYSTEM
Ready to save up to 4 hours daily?
Turn your admin overload into time-saving automation that keeps your front and back office running smoothly
- Elevate your daily view with our best-in-class reservations calendar. With a few clicks, you can extend guests' stays or drag-and-drop room upgrades.
- Let guests opt for self-serve check-in at the front desk or enable online check-in and check-out for contactless convenience. Plus, upsell extras easily with a digital menu.
- Create custom packages, configure parent-child room rates, and effortlessly manage group bookings with Room Allotment.
- From performance reports to daily management and deposit tracking, effortlessly generate the reports that keep you in control.
BOOKING ENGINE
Tired of over-relying on OTAs?
Enhance your digital presence and drive more direct bookings.
- Turn more website visitors into guests with RoomRaccoon’s high-converting, mobile-friendly booking engine.
- Increase guest spending and elevate stays with bookable add-ons like picnic baskets or experiences.
- Activate discount codes and agent log-ins for targeted promotions and rate management.
- Use a price comparison widget to help visitors compare your rates and choose your best offer.
- Compete with OTAs and boost your direct bookings using our Google Hotels integration—only pay for completed stays!
CHANNEL MANAGER
Reach the right guests with the right price at the right time
Put your rates on auto-pilot across all sales channels.
- Expand your reach and boost bookings through 200+ channels, including OTAs, metasearch engines, GDSs, and bedbanks.
- Automate your pricing with easy-to-use dynamic pricing rules that respond to real-time market demand.
- Keep your inventory perfectly synced across all channels, eliminating overbookings and ensuring maximum visibility.
- Create a range of rate plans (refundable, non-refundable) and packages (Lover’s Getaway)—to attract guests with irresistible deals.
PAYMENTS
Get paid at any stage of the guest journey
From booking to departure, process secure online payments. Worried about switching payment providers?
Learn how we: simplify the switch with self-onboarding
- Send secure online payment request links or refund guests from the reservation card with just a few clicks.
- Take in-person payments fast and error-free with RoomRaccoon’s card machine.
- Simplify VCC management: importing, tracking, and auto- charging with a VCC dashboard.
- Take control of chargebacks by monitoring, managing, and disputing directly from the Chargebacks dashboard.
Reporting
From performance reports to daily management and deposit tracking, effortlessly generate the reports that keep you in control.
Housekeeping list
Share a customizable daily housekeeping list with your team, complete with room add-ons, requests, and special notes. Need more housekeeping power? Try the RaccoonHousekeeping upgrade!
F&B list
Share a customizable daily food and beverage preparation list with your kitchen, complete with filters for breakfast, lunch, and dinner.
Rates and packages
Create custom packages, configure parent-child room rates, and effortlessly manage group bookings with Room Allotment.
Dynamic pricing
You operate in a dynamic industry— let your prices join the action with easy-to-set dynamic pricing rules and sell more rooms for the best rate at the right time.
BUILT-IN UPGRADES
Customizable, because your property is unique.
From starter to enterprise, RoomRaccoon packages include customizable upgrade slots to support your growth, performance, and operational goals.
The only question is: How will you customize your property management?
Success stories
Read the first-hand experiences of customers in the US who have embraced RoomRaccoon and never looked back.
Your smoothest—and last—switch to a smarter hotel room booking system
Fully managed
Say goodbye to endless tutorial videos! We offer a one-on-one personalized property setup that’s perfectly tailored to your needs.
Team training
Get your entire crew up to speed with our interactive training sessions, ensuring a seamless takeover.
Fast-track your Go Live
Pick your kick-off date and start a structured program designed to get you up and running fast—bookings will be flowing in no time!
Data import
We transfer your existing data securely and seamlessly into our system—no data gets left behind on this journey!
300+ seamless integrations with RoomRaccoon
Whether you’re new to hotel booking software or ready to upgrade, we’ve helped thousands of properties like yours make the switch stress-free.
FAQs about a hotel room booking system
1What is a hotel room booking system?
A hotel room booking system is cloud-based software that enables hotels to manage real-time room availability, accept direct bookings, process payments, and store guest data in one central platform. It replaces spreadsheets and disconnected tools, making operations more efficient and reducing the risk of human error.
2Is the booking engine really commission-free?
Yes. The booking engine charges 0% commission on reservations made through your own website. This means each direct booking contributes fully to your revenue—without OTA fees or third-party deductions.
3How does the booking engine capture direct reservations?
Guests select their travel dates on your website, view up-to-date room availability pulled directly from your PMS, and complete a secure payment. Confirmation emails and invoices are sent automatically, and the room is instantly blocked across all connected channels.
4Can guests book on mobile and in multiple languages?
Yes. The booking engine is fully responsive and functions seamlessly across smartphones, tablets and desktops. It also supports multiple languages and currencies, helping you serve international guests with ease.
5Can we customise the look and feel of the booking engine?
Yes. You can customise colours, fonts and layout elements to match your hotel’s branding. This ensures a consistent and professional experience from website to booking confirmation. Design flexibility may vary depending on your package or integration setup.
6Does the system support guest messaging before and after the stay?
Yes. The platform includes automated communication tools to send pre-arrival instructions, post-booking confirmations, in-stay updates, upsell offers and post-checkout feedback requests—enhancing the guest journey at every step.
7How does the system keep availability and rates in sync across OTAs?
A built-in channel manager synchronises rates and availability in real time across 200+ OTAs, metasearch platforms and GDSs. New reservations are pulled back into the PMS within seconds, eliminating double bookings and pricing mismatches.
8Can the system boost revenue per occupied room?
Absolutely. Dynamic pricing tools automatically adjust your room rates based on demand, competitor pricing and booking pace. Upsell features let guests purchase extras during online check-in—helping increase revenue per available room (RevPAR) without adding workload for your team.
9Does the booking system support automated payment workflows?
Yes. You can set flexible prepayment rules, accept deposits around the clock, and process pre-authorisations or refunds directly in the PMS. All payment actions are logged automatically, streamlining financial reporting and compliance.
10Is guest and payment data processed securely?
Yes. The booking system is fully PCI-DSS compliant, uses tokenisation for card data, and includes 3-D Secure authentication. It also meets PSD2 regulations, significantly reducing the risk of fraud or chargebacks.
11Can staff manage bookings and tasks from mobile devices?
Yes. The cloud-based platform allows front-desk agents, housekeepers and managers to access reservations, update room statuses and handle payments from any smartphone or tablet—ideal for on-the-go operations.
12Does it scale for multi-property groups or alternative spaces?
It does. The multi-property module allows teams to switch between locations, manage consolidated reports and access shared data. You can also offer alternative inventory like parking bays or meeting rooms through the same booking engine.
13How many integrations are available with other hotel tech tools?
Over 400 plug-and-play integrations are available—covering POS systems, accounting software, payment gateways, keycard systems, Google Hotel Ads and more. This allows you to build a tailored tech stack without juggling multiple logins.
14Does the system provide reporting and analytics?
Yes. Real-time dashboards and exportable reports give insights into occupancy, revenue, direct booking performance, booking source breakdowns and more. These help you optimise pricing, staffing and marketing strategies.
15What kind of support and customer service is available?
You’ll have access to guided onboarding, live chat, email support, and a detailed help center. Support is available across multiple time zones, so your team can get the help they need—when they need it.
16How quickly can the hotel room booking system be implemented?
Most properties complete onboarding—including data import, system configuration and staff training—within about nine days. The structured setup process ensures a smooth and fast transition from legacy systems.
