HOTEL CASE STUDY
MIRACLE MANOR | SIMPLIFIED FOR GUEST SATISFACTION
Miracle Manor, a 70-year-old boutique hotel in a peaceful desert oasis, is a cherished wellness retreat known for its mineral-rich spa waters and mid-century charm. Seeking a streamlined, guest-focused management solution, the team switched to RoomRaccoon, a platform built for boutique properties. Now, Miracle Manor thrives with RoomRaccoon’s seamless integration with Akia for guest engagement and Chidesk for spa management.
About Miracle Manor
Miracle Manor Boutique Hotel & Spa, established in the 1950s, is a distinguished wellness retreat located atop Miracle Hill in Desert Hot Springs, California. Renowned for its naturally occurring hot and cold mineral springs, the hotel offers guests unlimited access to two sparkling pools filled with these therapeutic waters. The property's design emphasizes tranquility and environmental consciousness, featuring hand-made beds from reclaimed wood and certified organic linens, all maintained with non-toxic cleaning products. With its serene desert surroundings and commitment to holistic well-being, Miracle Manor provides a rejuvenating escape that harmoniously blends history, luxury, and natural healing.
Apurva and Kelsey Patel, the visionary owners of Miracle Manor, have meticulously transformed this space into a haven of peace and renewal. By investing in substantial improvements, they’ve created a serene, organic, and toxin-free environment where guests can embark on a journey of healing, rejuvenation, and deep transformation. The team at Miracle Manor chose RoomRaccoon to streamline their operations and elevate the guest experience. They sought an intuitive, all-in-one platform that seamlessly handles booking management, guest communication, and spa scheduling services. RoomRaccoon’s integration capabilities with tools like Akia and Chidesk made it an ideal fit, allowing Miracle Manor to focus on delivering a personalized, wellness-centered retreat for their guests.
Enhanced guest engagement with Akia integration
Challenge
Miracle Manor’s previous system lacked effective guest engagement capabilities, making it challenging to stay in touch with guests and gather real-time feedback. The absence of a messaging platform meant missed opportunities to respond to guest inquiries, address needs proactively, and build relationships.
Solution
RoomRaccoon’s integration with Akia enabled Miracle Manor to elevate guest engagement through automated, real-time messaging. With Akia, the team could send customized messages to guests before, during, and after their stay while allowing for swift, personalized responses. As Danielle, the General Manager from Miracle Manor shares, “With Akia, we can engage guests quickly and consistently. It’s so efficient for real-time responses and allows us to capture valuable feedback.”
Result
The enhanced engagement has led to increased guest satisfaction and more five-star reviews. By consistently communicating with guests, Miracle Manor has been able to foster deeper connections and ensure a more seamless experience, solidifying their reputation as a unique wellness retreat.
“RoomRaccoon’s all-in-one platform has helped our operations. We have improved our understanding of our business and we now have more time to focus on delivering the Miracle Manor experience.”
CASSIE, REVENUE & OPERATIONS MANAGER
Expanding revenue with custom add-ons
Challenge
Miracle Manor missed opportunities to offer unique property-specific items and services under their previous property management system, which was complex and lacked flexibility. For Danielle and the team, this limited their ability to present additional offerings to guests effectively, reducing potential revenue from extras like spa treatments, wellness packages, and locally sourced products.
Solution
RoomRaccoon’s customizable add-ons feature allowed Danielle to create and manage a variety of guest-centric extras directly within the system. She could now set up and organize items ranging from spa treatments to retail products, with all transactions linked seamlessly to guest invoices. Additionally, the platform’s inventory management made it easy to monitor stock levels and ensure availability, a crucial feature for a boutique property offering unique, curated experiences.
Result
With RoomRaccoon’s add-on functionality, Miracle Manor is on the path to enhancing its revenue by tapping into new sales from customized offerings. Danielle noted, “RoomRaccoon has allowed us to create everything we need on one platform. We can manage our inventory and create invoices without juggling multiple systems, which has streamlined our operations and maximized our revenue from add-ons.” This flexibility not only brought efficiency but also empowered the team to deliver a more personalized, enriching experience to guests.
Improved data insights for smarter (more informed) business decisions
Challenge
The previous system limited Miracle Manor’s ability to effectively analyze performance data, making it difficult to effectively track essential metrics such as revenue and occupancy rates. Without these insights, refining pricing strategies, revenue optimization, and adjusting to seasonal demand was challenging. Miracle Manor required a more effective system to leverage these opportunities.
Solution
RoomRaccoon’s advanced performance reporting gave Miracle Manor access to key performance data, enabling the team to monitor occupancy rates, revenue sources, and seasonal trends. This data-driven approach has empowered the team to adjust rates strategically, particularly during off-peak seasons. Cassie remarks, “Having clear, quick access to our occupancy rates and revenue breakdowns helps us make better business decisions.”
Result
With comprehensive data insight offerings, Miracle Manor hopes to improve occupancy and boost revenue during low seasons. The team can now access reporting to help make informed decisions based on real-time data and optimize performance year-round.
See our customer stories:
RoomRaccoon offers a host of features to elevate hotel operations and boost revenue. Get to know what’s worked well for our hoteliers!
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