HOTEL CASE STUDY
APARTMENTS AM SCHLOSSPARK | A FAMILY-OPERATED HISTORIC VILLA
Apartments am Schlosspark used legacy non-cloud-based software, which often caused delays and inefficiencies. After switching to RoomRaccoon, owner Norbert Mergaans experienced seamless property management with features like online check-in, grey rooms, and continuous product updates.
Apartments am Schlosspark
Apartments am Schlosspark is a historic villa located in the heart of Senftenberg in Germany, just 300 meters from the town's harbor. The owner, Norbert Mergaans, and his family proudly manage luxury apartments featuring 20 rooms.
This property offers amenities tailored to meet the needs of various guest groups, including families, couples, and business travelers. Guests can enjoy the garden's playground and barbeque area. Bikes are available for hire to explore the ideal Lusatian countryside for hiking and cycling tours.
A Digital Pre-Arrival Experience With Easy Compliance
Challenge
Norbert was looking for a way to remotely manage his apartments. He wanted his guests to be able to use digital solutions for check-in, key handover, and communication. In addition, German law requires Norbert to submit guest reports and tourist tax to the municipality for reporting purposes. This process is quite time-consuming, but it is mandatory.
Solution
Norbert found the ideal solution with RoomRaccoon's integrated online check-in system, which includes digital guest registration. Upon receiving an automated email before their arrival, guests are prompted to fill out their registration forms online. Additionally, any important information related to key codes is communicated to the guests. Moreover, the tourist tax is calculated automatically, and the guest data is directly imported to AVS, a compliance software that RoomRaccoon integrates with to simplify the entire process.
Result
By automating tasks such as online check-in and guest reporting, Norbert saves up to 10 hours per week.
“I save 10 hours a week, and I have grown because I have RoomRaccoon!”
NORBERT MERGAANS – OWNER OF APARTMENTS AM SCHLOSSPARK
Reduced Workload, Enhanced Visibility
Challenge
Norbert listed his property on online travel agencies (OTAs) to increase its visibility. However, the connection was one-way, which meant that he was only notified of the booking. He had to manually retrieve all other information, including updating his availability and rates. This process was not only time-consuming but also left room for double bookings.
Solution
RoomRaccoon's channel manager, which was awarded the Best Hotel Channel Manager in 2023, has immensely improved the lives of Norbert and his team. The channel manager has established two-way connections with both local and international OTAs. It automatically imports guest information and updates availability within 5 seconds. Moreover, Norbert receives notifications in case of booking cancellations or postponements.
Result
Since using RoomRaccoon’s Channel Manager, Norman has never experienced any overbookings.
Hassle-Free Online Payments Powered by RaccoonPay
Challenge
Norbert utilized a separate payment system, which required manual transfer of payment data, proving to be too time-consuming.
Solution
Norbert has streamlined his payments by using RaccoonPay, a fully integrated payment processing system that ensures easy reconciliation and centralized management. He also uses the RaccoonPay Card Machine to handle payments at his property. Initiating payments from the system is quick and eliminates manual data entry errors.
Result
100% of payments made for Apartments am Schlosspark are processed by RaccoonPay, ensuring secure transactions with no chargebacks.
See our customer stories:
RoomRaccoon offers a host of features to elevate hotel operations and boost revenue. Get to know what’s worked well for our hoteliers!
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