Lacoly

The connection between RoomRaccoon and Lacoly enables users to interact with guests more effectively and enhance their overall hotel experience.

About Lacoly

Lacoly is a messaging app that communicates with guests on behalf of the hotel via WhatsApp, providing them with the information they need while also collecting additional information from them such as inquiries, preferences, and feedback.

With Lacoly there is an opportunity for personalized upsell possibilities via WhatsApp to generate more lucrative revenue opportunities.

Learn more about Lacoly and how it can help your hotel communicate more effectively with guests.

Benefits

Through the RoomRaccoon Marketplace, RoomRaccoon clients can connect with Lacoly. This allows Lacoly to receive reservation details for upcoming bookings.
Lacoly sends and manages WhatsApp flows using basic guest- and reservation-related information.
RoomRaccoon users can be more productive, increase revenue, and save time using the service.

How does the Lacoly integration with RoomRaccoon work?

RoomRaccoon clients now have a new means to communicate with consumers, in addition to the normal communication methods of e-mail and phone, thanks to the Lacoly and RoomRaccoon integration.

This integration provides numerous benefits for RoomRaccoon users as a result of WhatsApp’s increased chat service capabilities.

The integration offers a number of options, such as

When clients receive a booking confirmation they can then manage their appointments via WhatsApp.
Customers can use WhatsApp to share their preferences and interests in order to receive customized recommendations.
Whatsapp can be integrated with any CRM (customer relationship management) system or user platform.

Whatsapp is a popular app in the Netherlands. DutchNews.nl suggests that it has been installed on 12.1 million phones in the Netherlands, and 9.6 million people use it daily.

It would be advantageous for hoteliers to make use of this integration to improve operational efficiency and the guest experience.

Lacoly: Using Whatsapp to Increase RoomRaccoon Client Satisfaction

With Whatsapp, users are able to send more detailed texts compared to an sms which is limited and which you have to pay each time you send a text. Additionally, compared to emails, communication on WhatsApp are read instantly and can reach a greater audience.

Anytime a RoomRaccoon client contacts Lacoly directly or initiates a connection through the RoomRaccoon Marketplace, Lacoly gets in touch with them to learn more about their needs.

The client is then given access to their Lacoly Dashboard, where they may build and customize their WhatsApp flows (a chatbot automation system that allows you to maximize your WhatsApp chatbot experience) to fit their hotel and are able to optimize WhatsApp flows by looking at the interaction history.

With the “Whatsapp flows” that Lacoly provides, hoteliers do not have to send a reply to each message manually. Which is not otherwise possible with the normal version of Whatsapp.

Therefore, as a WhatsApp partner, Lacoly can help RoomRaccoon’s users to make the most of the new features and increase customer satisfaction.

Connect to Lacoly

Contact our Customer Success Team today to inquire about connecting to Lacoly. Not a RoomRaccoon customer? Get a free demo.