RoomRaccoon vs Mews

Discover why RoomRaccoon is the leading all-in-one Hotel Management System (HMS),
helping ambitious accommodation properties achieve more.

Book a demo
Learn more

Why RoomRaccoon’s hotel management software is built to make you more

A property management system
  • PROPERTY MANAGEMENT SYSTEM

With automation, comes greater efficiency.

  • Elevate your daily view with a best-in-class reservations calendar and modify stays with drag-and-drop upgrades.
  • Enable self-serve check-in , online check-in/out, and effortless upselling with a digital menu.
  • Create rate plans, customize packages, simplify group bookings, automate guest emails, and generate invoices with ease.
  • Generate powerful reports to stay informed about your revenue and operational performance.
Learn more
  • CHANNEL MANAGER

More visibility, fewer headaches.

  • Expand your reach and boost bookings through 200+ channels, including OTAs, metasearch engines, GDSs, and bedbanks.
  • Automate your pricing with easy-to-use dynamic pricing rules that respond to real-time market demand.
  • Keep inventory perfectly synced across all channels, eliminating overbookings and ensuring maximum visibility.
Learn more
Channel manager dashboard for hotel distribution
Booking engine interface for direct hotel reservations
  • BOOKING ENGINE

Direct bookings, more money.

  • Turn website visitors into guests with a high-converting, mobile-friendly booking engine.
  • Boost revenue with bookable add-ons like picnic baskets, local tours, three-course meals or experiences.
  • Drive more direct bookings with a price checker and Google Hotels integration.
  • Run targeted promotions and encourage guest loyalty with discount codes and agent logins for smarter rate management.
Learn more
  • PAYMENTS

Seamless transactions, greater guest satisfaction.

  • Send payment links to guests for quick and easy online payments on prepayments, deposits, or outstanding balances.
  • Enable contactless payments by offering online check-in and check-out for a seamless guest experience.
  • Monitor virtual credit cards (VCC) , automate charging and manage all OTA transactions in one centralized overview for seamless payment processing.
Learn more
Payment system for hotels with integrated processing

RoomRaccoon VS Mews

Choosing between software platforms isn't always easy. Below you'll see a few key points of comparison to help make your decision more straightforward.

Features
Demo Image
Mews
*Ease of Use
4.9/5
4.7/5
*Customer Support
4.8/5
4.2/5
*ROI
4.8/5
4.4/5
*Implementation
4.8/5
4.4/5
All-in-one HMS
Includes PMS, Booking Engine, Channel Manager, RMS & Payments
Modular setup may require multiple integrations and added costs to unlock full functionality.
Easy-to-navigate platform
9/10 customers choose RoomRaccoon for ease of use and seamless navigation
The platform's multi-tool setup can result in a steeper learning curve.
Channel Manager
Integrated, award-winning Channel Manager that syncs your sales channels with your calendar for real-time availability and pricing.
Requires a separate integration, often through providers like SiteMinder, which comes with additional subscription fees.
Payments
Comprehensive payment method support, including local options with competitive processing fees included in standard packages.
Payment processing is available with region-specific methods offered through additional integrations at standard market rates.
Guest Journey Flexibility
Shape the guest’s pre-arrival experience with behavior-aware automation, flexible send times, and multiple reminder options.
Follows a system-driven approach to pre-stay communication, with fixed send logic and limited flexibility in reminder timing.
Onboarding
Get a dedicated implementation manager and a tailored onboarding plan that fits your property — at no extra cost.
Access guided onboarding with a manager on premium plans, or follow a self-service process with audit checks on digital packages.
Support
Includes ticket and email support on all plans, 24/7 AI chat, and a dedicated success manager for ongoing training and optimisation.
Provides standard ticketing, Help Center access, and an online learning platform, with 24/7 support available on a paid Premium plan.
Google Hotel Ads
Connects directly to Google Hotel Ads through a managed pay-per-stay model — no third-party tools or extra campaign setup required.
Typically requires external partners, which can introduce additional cost and complexity.

*Based on Hotel Tech Report ratings

Why hoteliers trust us

9/10 customers ranked ease of use as the #1 reason for choosing RoomRaccoon.

70%

of customers use upgrades and integrations to help them scale and grow.

24/7

From onboarding to 24/7 support, our 95% satisfaction rate speaks for itself.

Consistently rated as a leading hotel management software since year one.

Book a demo

FAQs: RoomRaccoon VS Mews

1What's included in RoomRaccoon's pricing?
From our very first subscription tier, Entry, you get everything you need to run your hotel in one system: PMS, Booking Engine, Channel Manager, and integrated payments. We even include smart automation features like dynamic pricing rules—all in the base subscription—no "premium" price tags to upsell the basics.
Unlike Mews, our powerful native upgrade tools are built right into the platform—helping you upsell faster to make more off every booking, automate your pricing with AI-powered revenue management, build a beautiful, high-converting website, and manage housekeeping and maintenance without requiring additional third-party subscriptions. When you’re ready to optimize further, simply scale up a tier to unlock upgrade slots for upgrade tools or integrations. Your dedicated lifetime Success Manager and Support Experts are always included from day one, regardless of your subscription tier.
2How long does implementation take? I can't afford months of downtime.
We offer three tailored onboarding plans:
  • Rapid (2 weeks) for straightforward setups,
  • Standard (4 weeks) for most independent hotels, and
  • Custom (8+ weeks) for complex requirements. We don't just hand you a login—we build your system with you.

    • Our Implementation Managers will handle the data migration, team training, and OTA connections so you can focus on your guests, not system configuration.
    3Will my staff be able to learn this easily, or will it require extensive training?
    9/10 customers choose RoomRaccoon specifically for ease of use. Our intuitive, color-coded calendar gives instant booking snapshots, and simple drag-and-drop functionality means your team learns in hours, not weeks. We include 2-hour training sessions during implementation, and your dedicated Success Manager will always provide ongoing support. But help doesn’t stop there—our extensive Help Center is packed with step-by-step guides, and Rocco, our multilingual AI support agent, is available 24/7 directly in the platform.
    4What happens if something goes wrong? Can I reach a human for support?
    We provide phone support for Premium and Pro customers, with 4-8 hour resolution times depending on your tier. Our Support team consists of hotel management experts who understand your business, not just generic tech support. While ticketing support is available for all subscription tiers, weekend ticketing and phone support is available for higher tiers.
    5How does RoomRaccoon's automation compare to Mews?
    RoomRaccoon's automation is designed for independent hotels and B&Bs, not enterprise complexity. We automate guest communication, invoicing, payment processing, and availability updates in real-time (5-second sync, not minutes). The key difference: our automation works out of the box without requiring IT specialists to configure. Features like booking proposals, advance collect for deposits, and check-in/check-out flows are included in our standard pricing, not expensed as add-ons.
    6Can I integrate with the tools I already use, like my accounting software and POS?
    Absolutely. We offer 300+ carefully selected integrations that are most valuable for independent hoteliers, including popular accounting software, POS systems, remote doorlocks, and more. During implementation, our team configures your essential integrations—no technical expertise required from your side. Our marketplace focuses on quality integrations that independent hotels need, not thousands of enterprise-only connections you’ll never use.
    7What if my hotel grows? Will I need to switch systems again?
    RoomRaccoon grows with you through our flexible subscription tiers. Start with Entry or Essential, add upgrades as needed, and scale to Pro for unlimited everything. Our Success Managers proactively recommend optimizations as your business evolves. We support everything from single B&Bs and hostels to multi-property groups—all on the same platform—no need to migrate to “enterprise” systems that complicate your operations.

    All the tools you need, all in one platform.

    Gain more control with your PMS, more reach with your Channel Manager, more direct bookings with a Booking Engine, and more ways to get paid with integrated Payments.

    Explore more
    Channel manager syncing rates and availability in 5 seconds

    Your PMS shouldn’t just work. It should make you more.

    Book a demo