St Giles House partners with RoomRaccoon to upgrade its hotel operations

RoomRaccoon will become the Hotel Management System provider for St Giles House Hotel Terrace and Spa in Norwich.

(Edinburgh) 31 July 2023 – RoomRaccoon, a leading hotel management system for independent hotels, has been selected by St Giles House, one of the oldest hotels in Norwich, to upgrade and grow its hotel operations while delivering a seamless and efficient experience for guests.

The partnership will see RoomRaccoon’s all-in-one platform used at St Giles House alongside key integration partners to power its 24-room property, bistro and spa.

Discussing the motivations behind the new partnership, Liza Newnham, the General Manager of St Giles House Hotel, says: “I have been in hospitality for 22 years and finding a PMS system that is the right fit has always been a struggle. I was very happy when I discovered RoomRaccoon. This system has everything to offer to meet our requirements, all to the final detail.”

St Giles House will use RoomRaccoon’s automated upsell feature, RaccoonUpsell, to promote and sell the property’s amenities and services. More sophisticated operations will benefit both guests and the team, as automated upselling eliminates the stress of upselling amenities at the front desk, and allows guests to personalise their stay before they arrive at the hotel.

“Upselling has always been a time-consuming procedure. Everything has had to be inserted manually. RoomRaccoon offers an automated upselling future that will certainly make life a lot easier,” says Liza.

“We’re proud to welcome St Giles House to the RoomRaccoon platform,” said Ed Kerr, the Market Head of RoomRaccoon UK and Ireland. “Our all-in-one solution will enable the property to unify its tech stack, resulting in a seamless guest experience and more user-friendly processes for its team. With RoomRaccoon, St Giles House has the necessary technology to achieve their business objectives with dynamic pricing tools and the ability to automatically upsell  upgrades and additional services.”

About RoomRaccoon

RoomRaccoon is an award-winning Hotel Management System trusted by thousands of independent properties across the globe. RoomRaccoon’s cloud-based platform empowers hoteliers and accommodation providers with a comprehensive range of products and solutions to increase revenue, streamline operations, and enhance the guest experience. And with over 400 integrations, RoomRaccoon is one of the most connected solutions on the market. Founded in 2017 by a hotel owner and tech specialist, RoomRaccoon was awarded the Best Hotel Management System in the World by Hotel Tech Report in 2020 and 2021.

Media contact

Lindsay Krause

marketing@roomraccoon.com