HOTEL CASE STUDY
CONVERSAS DE ALPENDRE & COLÉGIO CHARM HOUSE | SEAMLESS CITY AND COUNTRYSIDE STAYS
Conversas de Alpendre and Colégio Charm House have transformed their operations with RoomRaccoon’s integrated solutions. By utilizing multi-property management, they’ve enhanced staff efficiency and achieved seamless booking operations. The result? A flawless guest experience with fewer overbookings and optimized staffing across both properties.
About Conversas de Alpendre & Colégio Charm House
Conversas de Alpendre and Colégio Charm House, located just a few kilometers apart in Tavira, Portugal, offer guests the best of both worlds—urban charm and rural tranquility. Conversas de Alpendre is a serene countryside escape near the sea, while Colégio Charm House provides a sophisticated city experience in Tavira.
Managing such distinct properties presented a challenge, but with RoomRaccoon, they found a comprehensive solution that streamlined operations, minimized overbookings, and enhanced the guest experience across both locations.
Two properties, one solution
Challenge
When José Gonçalves opened Conversas de Alpendre seven years ago, his initial choice of a tech stack served his team well but didn’t completely meet local invoicing requirements. Realizing the need for a better fit, they switched to a local system. This change, however, led to a fragmented tech stack that complicated their operations. As they expanded to Colégio Charm House, the need for streamlined operations and standardized processes across both properties became crucial. They needed an all-in-one solution that would simplify management, ensure consistency, and allow for flexible staffing between their city and countryside locations.
Solution
RoomRaccoon provided the perfect all-in-one solution. With a multi-property account, RoomRaccoon simplified operations, offering an intuitive interface that made it easy for staff to manage both properties from a single platform. The pull-down feature allowed seamless switching between property dashboards, eliminating the hassle of multiple logins and ensuring smooth, efficient management. By implementing RoomRaccoon across both properties, Conversas de Alpendre and Colégio Charm House achieved a unified operational approach that allows staff to work seamlessly across both hotels.
Result
This uniformity has not only improved staff efficiency but also ensured that guests receive a consistent and high-quality experience, regardless of which property they choose to stay at.
“The main benefits of RoomRaccoon are its user-friendly interface and ease of use, which simplifies operations and reporting. The staff finds it easy to use, and it effectively supports daily preparations.”
JOSÉ GONÇALVES – OWNER OF CONVERSAS DE ALPENDRE & COLÉGIO CHARM HOUSE
Easy website management, no coding needed
Challenge
Managing and updating their previous website proved difficult for Conversas de Alpendre due to a lack of technical expertise and resources. This challenge hindered their ability to keep the site current and engage potential guests effectively, impacting their booking conversion rates.
Solution
The transition to a more intuitive website builder brought a breath of fresh air. RoomRaccoon’s Website Builder, designed for ease of use, empowered the team to effortlessly update and manage website content without needing technical support. With streamlined features and user-friendly tools, the website became a dynamic asset rather than a burden.
Result
The upgraded website, featuring a new contact box, has improved guest engagement by establishing a direct line of communication. This simple yet effective addition has led to an increase in inquiries, creating more opportunities to connect with potential guests and enhance their booking experience.
Seamless rate distribution
Challenge
Before RoomRaccoon, Conversas de Alpendre managed rate distribution using a local channel manager and separate software. This approach led to complications, including occasional overbooking issues, and a fragmented system that hindered efficiency.
Solution
RoomRaccoon's all-in-one channel manager transformed their operations. By consolidating all distribution needs into a single system, it simplified the management of rates and availability. The intuitive interface allows for effortless room distribution and dynamic pricing with just a few clicks, ensuring accuracy across multiple sales channels.
Result
The switch to RoomRaccoon has dramatically reduced the frequency of overbookings. And with the fully integrated channel manager and PMS, Jose and his team have cut their quoting time by more than half!
See our customer stories:
RoomRaccoon offers a host of features to elevate hotel operations and boost revenue. Get to know what’s worked well for our hoteliers!
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