HOTEL CASE STUDY
DOMANI HOTELS | PROPERTY AUTOMATION CUTS WORKLOAD BY 50%
Domani Hotels has grown from one property to four, and they've chosen RoomRaccoon because of its easy-to-use and intuitive property management capabilities. With RoomRaccoon's all-in-one platform, Owner Dante Maartens has reduced workload by 50% and can easily welcome guests through a virtual reception.
About Domani Hotels
Domani Hotels includes four unique properties—a mix of boutique residences and aparthotels in beautifully restored historic buildings in the heart of Antwerp. The properties are perfectly located in prime spots around the city, giving guests easy access to all that Antwerp has to offer.
Domani Hotels aims to make every guest feel at home, whether a tourist wanting to experience the city like a local, a business traveler needing a comfortable base, or a group looking for a cozy place to stay.
Owner Dante Martens has transformed Domani Hotels from a traditional setup into a self-check-in experience. This change, inspired by a desire to offer more flexibility and a “B&B vibe with hotel comfort,” ensures that each guest’s stay is both simple and enjoyable.
Automation lightened the day-to-day workload
Challenge
As an independent hotelier, Dante faced the demanding challenge of balancing a heavy workload—he even rolled up his sleeves to help clean rooms alongside the housekeeping staff.
Solution
To tackle the operational challenges at Domani Hotels, RoomRaccoon provided a streamlined solution that automated key tasks like reservations, confirmation emails, and room code management. This efficiency saved the team 50% of their workload.
The system’s ease of use, even for those new to the hotel industry, left a lasting impression on the team.
Result
The team at Domani Hotels experienced a remarkable 50% reduction in their workload.
“RoomRaccoon is incredibly user-friendly, whether you're experienced or just starting out. The service is excellent, and it's easy to get in touch with the team. The pricing is fair for the all-in-one package you get—PMS, Channel Manager, and Booking Engine all in one place.”
DANTE MARTENS, OWNER
Seamless growth with automated channel management
Challenge
Using Booking.com's calendar wasn't sustainable enough to support Domani Hotels’ distribution growth. Dante realized that managing reservations manually was no longer practical, as it would mean being tied to the computer all day. He needed a channel manager that could efficiently support their revenue growth and help them reach multiple markets.
Solution
Domani Hotels implemented RoomRaccoon's channel manager and integrated it with RoomPriceGenie. This strategic combination automated tasks, such as pricing updates and reservation management, across all their OTA listings, including Airbnb. Booking.com, HotelSpecials, Vrbo.
Result
Domani Hotels enhanced its market reach by seamlessly distributing its inventory across multiple channels without the need for manual updates.
Simplified parent-child room set-ups
Challenge
Dante struggled with managing Parent & Child Room bookings. These bookings are crucial for families or groups who want connected or adjacent rooms or even want to book the entire property, ensuring a stay that suits them.
However, many other systems made this feature so complicated that it often led to overbookings, disrupting the guest experience and causing frustration for those expecting specific room arrangements.
Solution
RoomRaccoon’s intuitive PMS supports Parent-Child Room options, effortlessly managing bookings of this nature and simplifying rate setups. This not only eliminates overbookings but also significantly enhances operational efficiency and guest satisfaction.
Result
Domani Hotel experienced a significant reduction in booking errors and eliminated overbookings entirely.
“For us, the most important thing is that prices are on autopilot. We really do notice that if RoomPriceGenie makes a change, it is then almost immediately on Channel Manager and therefore, almost immediately on the OTA. With this integration, we are always one step ahead.”
DANTE MARTENS, OWNER
See our customer stories:
RoomRaccoon offers a host of features to elevate hotel operations and boost revenue. Get to know what’s worked well for our hoteliers!
HOTEL INDUSTRIE | INTUITIVE PROPERTY MANAGEMENT FOR EVERY USER
Leuven, Belgium
STEENHOF SUITES | PRESERVING HISTORY, EMBRACING INDIVIDUALITY
Leiden, Netherlands
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