HOTEL CASE STUDY
9WAGRAM | ELEVATING OPERATIONS WITH “HUMAN-CENTRIC” SOLUTIONS
Pierre Hervé, the owner of 9Wagram, approached his software search with a distinct perspective. He sought a “human-centric” solution crafted by someone with real-world experience in the hospitality industry. RoomRaccoon emerged as the ideal choice for his new hotel's launch. Designed by hoteliers for hoteliers, RoomRaccoon not only met Pierre's criteria for a user-friendly and practical tool but also aligned perfectly with the needs of small hotels aiming to elevate their operations while maintaining the personal touch that defines exceptional hospitality.
About 9Wagram
In October 2022, 9Wagram welcomed its first guests with a pioneering vision dedicated to the holistic well-being of both its visitors and staff. Founded by the visionary Pierre Hervé, 9Wagram seeks to be more than just a place to stay; it is a sanctuary for those who crave tranquillity and luxury in the historic city of Le Mans.
Taking inspiration from Feng Shui, the hotel guarantees a serene atmosphere for a restful night's sleep. The wooden structure encompasses all aspects of eco-responsible hotel construction and harmonizes with nature, leaving a lasting impression on each guest. Pierre's dedication to creating a distinguished guest experience makes 9Wagram stand out in the competitive boutique hotel industry.
Reducing expenses and saving time with automated workflows
Challenge
Pierre wanted a system that would automate most front desk tasks, allowing the hotel to operate without a traditional front desk while still providing excellent guest experiences. "The front desk is often the most off-putting part of a hotel, especially in smaller establishments," said Pierre. He suggests that greeting guests at the door, without a counter in between, can create a much warmer and more welcoming experience.
Another motivation was to reduce the expense of hiring a full-time front desk manager for minimal returns. “We don’t have anyone behind the desk, but we’re always available,” Pierre added.
Solution
From online payment request links to a user-friendly calendar and automated guest communication, RoomRaccoon’s hotel PMS turns daily front desk hassles into streamlined workflows. “RoomRaccoon is so good at automating online check-in and connection with OTAs,” comments Pierre. “It eliminates all those tedious tasks that shouldn't exist.”
Result
Significant time and cost saved with automation
“It was designed to be user-friendly and practical, making it a perfect fit for small hotels seeking to enhance their operations without losing the personal touch that defines the hospitality business.”
PIERRE HERVÉ, OWNER OF 9WAGRAM
Increasing guest loyalty and repeat business
Challenge
Loyal customers are significantly more profitable than acquiring new ones, and that's precisely what Pierre envisioned for 9Wagram. He wanted a system that could deliver exceptional guest experiences and entice previous guests to come back for more.
Solution
Pierre finds it more advantageous to discount prices for their big customers and frequent travellers. Even though these customers can afford to pay more, he offers them special discounts to maintain their loyalty. RoomRaccoon simplifies this process by providing a post-stay document and discount code that can be personalized for birthdays or special holidays. “Rather than lowering our prices in our channel manager, we prefer to offer promotions directly with discount codes,” adds Pierre.
Result
Currently, recurring business accounts for over 40% of the hotel's sales.
Maintaining full control with maximum visibility across multiple channels
Challenge
9Wagram is listed on numerous booking channels, including Booking.com, Airbnb, Expedia, Tripadvisor, Agoda, and Google Hotels. A crucial factor for Pierre in choosing a solution was the ability to automatically adjust and sync room prices across these channels in bulk.
Solution
With RoomRaccoon’s integrated channel manager, Pierre could implement an effective rate management strategy. By using the bulk sync toggle, he can adjust prices across all channels as soon as occupancy reaches a certain level, increasing them slightly when demand is high. This helps him maximize profitability without adding to his workload.
Result
With RoomRaccoon’s Channel Manager, Pierre said goodbye to overbookings and enjoys effective rate management that drives improved profitability.
"RoomRaccoon is shaping the future of the hotel industry by simplifying operations. I've seen many other systems, but none offer the comprehensive functionality all on one page as RoomRaccoon does.”
PIERRE HERVÉ, OWNER OF 9WAGRAM
Quick staff onboarding to RoomRaccoon’s all-in-one platform
Challenge
According to Pierre, “too many features kill functionality.”
Finding an all-in-one solution that remained user-friendly was crucial for him. He also wanted to avoid spending weeks training staff.
Solution
Pierre finds RoomRaccoon particularly easy to use and approachable, requiring minimal time to train his staff. “We researched other solutions but were hard-pressed to find a better option for hotels.” With the industry’s most navigable reservations calendar and intuitive modules, RoomRaccoon streamlines daily hotel management. “I've seen a lot of other systems, and none of them has all this functionality on a single page, which is important,” said Pierre.
Result
Effortless staff onboarding with intuitive UX.
See our customer stories:
RoomRaccoon offers a host of features to elevate hotel operations and boost revenue. Get to know what’s worked well for our hoteliers!
DOMAINE DE LA POIGNARDIÈRE | DELIVERING 5-STAR BOOKING EXPERIENCES
Châtillon-sur-Indre, France
STEENHOF SUITES | PRESERVING HISTORY, EMBRACING INDIVIDUALITY
Leiden, Netherlands
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