HOTEL CASE STUDY
DOMAINE DE LA POIGNARDIÈRE | DELIVERING 5-STAR BOOKING EXPERIENCES
The enchanting Domaine de La Poignardière, renowned for its captivating charm, not only welcomes leisure travelers but also hosts extraordinary weddings. To complete the fairytale experience, they introduced RoomRaccoon, simplifying direct bookings for guests and streamlining operations for General Manager Robin Lheureux.
About Domaine de La Poignardière
Domaine de La Poignardière is a 24-hectare estate. The Lheureux family purchased it in the 1970s and used it as their family home. In 1998, part of the building was converted into guest rooms, marking the beginning of a thriving hospitality business. Each room has been meticulously restored and uniquely decorated to honor and preserve its timeless charm.
The charming estate and expansive grounds provide the perfect backdrop for weddings. Domaine de La Poignardière can accommodate up to 100 guests year-round. Guests also enjoy facilities like tennis courts, swimming pools, fishing, a Hammam, and kids' games.
The Best Ease-of-use Reservation Calendar
Challenge
For general manager Robin Lheureux, ease of use was always a crucial factor when deciding on a property management system. This directly translated into the amount of time he would save in his day-to-day property management.
Solution
RoomRaccoon boasts the industry’s most user-friendly reservations calendar. Robin Lheureux particularly enjoys the drag-and-drop functionality, which has made upgrading guests effortlessly and saved him a lot of time.
He also appreciates the booker profiles, which store all the key information for future bookings. In addition, the automated invoicing has streamlined the guest billing process.
Result
Domaine de La Poignardière has significantly improved operational efficiency and saved valuable time with process automation.
“RoomRaccoon facilitates the customer experience right from the booking stage, with the ability to book extras. This makes it easier to organize the customer's booking. RoomRaccoon is tailored to our needs and those of our customers.”
ROBIN LHEUREUX – GENERAL MANAGER OF DOMAINE DE LA POIGNARDIÈRE
Secure Payments Processing
Challenge
Robin needed a high-performing booking engine for the Domaine de La Poignardière website. The booking engine needed to include an integrated payment system to facilitate secure payments during the direct booking process.
Solution
Using RoomRaccoon’s booking engine and integrated payment platform transformed their operations. They were able to process 3D secure pre-payments or full payments at the time of booking and send confirmation emails to guests, creating a safe, professional, and engaging booking experience.
Result
Our streamlined booking experience with secure payment technology enhances guest confidence, leading to an impressive average rating of 4.7/5 stars across multiple platforms.
Extra Revenue Generated From Booking Engine Add-ons
Challenge
Before using RoomRaccoon, Robin encountered significant challenges in promoting and selling the property’s additional services. Without an on-site restaurant, guests needed to book meals 24 hours in advance, making it difficult to prepare for last-minute interest and sell add-ons effectively.
Solution
With RoomRaccoon, Robin was able to improve their approach to selling add-ons by seamlessly integrating the options directly into the booking process. Presenting these offers on their booking engine led to a significant increase in sales.
This streamlined process has not only driven financial growth but also alleviated the stress on his team, allowing them to better prepare inventory and ensure a smooth, enjoyable experience for their guests.
Result
Robin and his team can now effortlessly sell add-ons before guests arrive at the property, leading to a significant boost in ancillary revenue.
See our customer stories:
RoomRaccoon offers a host of features to elevate hotel operations and boost revenue. Get to know what’s worked well for our hoteliers!
EDGARTOWN COMMONS | HOSPITALITY REIMAGINED IN HISTORIC ESTATE
Edgartown, USA
STEENHOF SUITES | PRESERVING HISTORY, EMBRACING INDIVIDUALITY
Leiden, Netherlands
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