HOTEL CASE STUDY
AQUA HOTEL | FROM MANUAL OPERATIONS TO LIMITLESS AUTOMATION
Adopting RoomRaccoon has brought numerous benefits to Aqua Hotel & Hostel. This includes the ability to create invoices in less than 30 seconds, significantly reducing administrative time. The automation capabilities have helped cut costs by 50%, streamlining operations and improving efficiency. Furthermore, online check-in has saved the hotel 12 hours per week, allowing staff to focus on enhancing the guest experience.
About Aqua Hotel & Hostel
Aqua Hotel & Hostel, located in the charming city of Constance, Germany, offers a blend of comfort and affordability, with accommodations ranging from private rooms to dormitories. Despite its modern amenities, the property has faced operational challenges due to the hotel’s manual approach.
This division has resulted in inefficiencies in critical tasks such as check-ins, mailings, and guest communication, prompting the need for integrated solutions to streamline operations and enhance the overall guest experience. To address these challenges, Aqua Hotel & Hostel implemented RoomRaccoon, an all-in-one hotel management solution.
Fast & Flawless Invoicing
Challenge
Before using RoomRaccoon, Aqua Hotel & Hostel had a manual and time-consuming process for managing invoices. The staff had to create and save each invoice as a PDF file, find the guest's email address, and then send an email with the attached PDF invoice to the guest. This process was time-consuming and prone to errors.
Solution
RoomRaccoon's invoicing functionality enables staff to generate and send invoices directly from the system within seconds. This streamlined invoicing process has improved guest satisfaction by providing a hassle-free experience. Invoices can now be generated within 30 seconds, and guests can conveniently access them on their computers, making the process effortless and straightforward.
Result
With RoomRaccoon Aqua Hotel can create invoices in less than 30 seconds.
“I would definitely say that RoomRaccoon is revolutionary because it's an all-in-one solution that seamlessly adapts to modernity.”
MALTE SCHULZ – MANAGER AT AQUA HOTEL & HOSTEL
Saving 50% on Operations
Challenge
Aqua Hotel & Hostel encountered major operational challenges because of their completely manual system. The absence of automation required the team to manage every task manually, including check-ins, check-outs, invoicing, and guest communications. This labor-intensive process not only consumed a significant amount of time and effort but also raised the likelihood of human errors, resulting in inefficiencies and inconsistencies in service delivery.
Solution
RoomRaccoon offered significant advantages to Aqua Hotel through its automation of key tasks such as mailings, check-ins, and departure emails. This automation streamlines work processes, reduces manual workload, and minimizes the risk of errors. With departure emails now automated, the team can focus more on enhancing guest experiences. Operations have been streamlined, and guest satisfaction has increased, as reflected in their higher ratings.
Result
Aqua Hotel & Hostel cut costs by 50% with automation.
Gaining 12 hours Weekly with Online Check-In
Challenge
During the COVID-19 pandemic, Aqua Hotel & Hostel faced significant challenges with manually checking in guests. The necessity to quickly adapt to the rising demand for contactless check-ins while aiming to reduce operational costs and maintain guest satisfaction added pressure. The manual check-in process was time-consuming and labor-intensive, requiring substantial front-desk presence.
Solution
RoomRaccoon provided a vital solution to Aqua Hotel & Hostel's manual check-in challenges by facilitating contactless check-ins, an essential feature in modern hospitality. This easy-to-use solution allowed guests to check-in remotely, significantly reducing the need for physical interaction at the front desk. As a result, the hotel was able to cut reception hours from 24 to 12, leading to increased operational efficiency and substantial cost savings.
Result
Aqua Hotel saves 12 hours per week with RoomRaccoon’s online check-in.
See our customer stories:
RoomRaccoon offers a host of features to elevate hotel operations and boost revenue. Get to know what’s worked well for our hoteliers!
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