HOTEL CASE STUDY
STRANDHOTEL DE LOGERIJ | ALL-IN-ONE FROM DAY ONE
Strandhotel de Logerij is a 22-room hotel on the Dutch coast, launched from scratch by first-time hotelier Jean-Paul van der Weele. With RoomRaccoon powering operations, Jean-Paul saved over 10 hours per month on admin, secured 90% of payments upfront, and converted 50% of all bookings directly, increasing profit margins and reducing OTA reliance—all with a small, part-time team.
About Strandhotel de Logerij
In 2023, Jean-Paul took over an aging property with the dream of turning it into a modern, welcoming hotel. With a background in facility services—but no hotel experience—he relied on RoomRaccoon to guide, support, and automate everything from bookings to check-ins. Today, Strandhotel de Logerij combines personal attention with streamlined operations, even with a small team and seasonal demand. “We just want to do it right,” Jean-Paul says—and RoomRaccoon makes that possible.
From Empty Building to Hotel with a Single System
Challenge
When Jean-Paul took over Strandhotel de Logerij, there was no business to inherit—no team, no software and no guest database. "We completely renovated the hotel. It was always a hotel, but no running business was taken over. So, everything really had to be built from scratch.” Without hospitality experience, Jean-Paul needed more than just software—he needed an operational blueprint to help him make decisions about room types, rates, guest communication, team roles, and workflows.
Solution
Result
- 2–3 hours saved per week on setup, reporting, and admin
- 10 employees trained
“The focus was mainly on the integrations in the system, but also on the people around it. Customer focus and service are really important to me.”
JEAN-PAUL, OWNER OF STRANDHOTEL DE LOGERIJ
Saving Time and Reducing Errors with Automation
Challenge
Running a hotel suddenly came with countless daily touchpoints—from confirmations and check-ins to payments, upsells, and emails. Doing everything manually would mean spending endless hours sending follow-ups, answering the same questions, printing housekeeping lists, and keeping track of who paid what. “Guests now receive an instant confirmation of their payment or booking. I honestly couldn’t imagine running things here without those automated emails.
Solution
RoomRaccoon’s built-in automation replaced those repetitive admin tasks with smart, professional flows:
- Booking confirmations and payment receipts were sent instantly
- Upsell offers were triggered before arrival
- Cleaning checklists were sent via WhatsApp or emailed to housekeeping
- All guest records were stored centrally and synced across departments
Instead of handling every communication manually, the team could focus on delivering a warm, personal welcome. “That personal approach really makes all the difference. Even when something goes wrong, people truly appreciate it.”
Result
- 8–10 hours saved monthly on communication, invoicing, and internal coordination
- 100% automation of key guest emails (booking, check-in, upsell, post-stay)
- Fewer errors in check-ins, payments, and housekeeping delivery
- Faster response times, resulting in more 5-star reviews
Fast, Secure, and Seamless Payments—No Chasing, No Stress
Challenge
As a new hotel, Jean-Paul couldn’t afford to lose revenue to no-shows or late payments. But asking for upfront payments, tracking deposits, and linking them manually to the correct reservation was taking hours, and it wasn’t always clear what had been paid or not. “If you have a separate card machine… you’re quickly looking at 150 to 200 payments per month that need to be manually processed.” Worse, OTA guests often arrived with unpaid extras—tourist tax, dog fees, bar drinks—putting added pressure on front desk staff and creating risk of errors at checkout.
Solution
RoomRaccoon’s integrated Payments transformed the process. Now: 90% of bookings are paid in full or with a deposit before arrival. Card payments are linked directly to the reservation in one click. Front desk staff no longer need to reconcile transactions manually. Guests can pay via secure payment link or on-site with a synced RaccoonCardMachine. This allowed the hotel to implement a clear 100% or 50% deposit policy, avoiding unpaid stays and giving staff clear visibility on guest balances. “With one click, you start the card payment, and the payment is immediately linked to the reservation in the system. It works very efficiently.”
Result
- 90% of bookings are now paid in advance, reducing no-shows and cancellations
- 10+ hours saved per month by eliminating manual reconciliation
- 0 missed payments due to automated confirmations and secure links
- Increased spend per guest, with extras like bar drinks and dog fees added to the room bill and settled at once
“With one click, you start the card payment, and the payment is immediately linked to the reservation in the system. It works very efficiently.”
JEAN-PAUL, OWNER OF STRANDHOTEL DE LOGERIJ
See our customer stories:
RoomRaccoon offers a host of features to elevate hotel operations and boost revenue. Get to know what’s worked well for our hoteliers!
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Edgartown, USA
STEENHOF SUITES | PRESERVING HISTORY, EMBRACING INDIVIDUALITY
Leiden, Netherlands
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