HOTEL CASE STUDY
CERDANYA MOUNTAIN RESIDENCES | EFFORTLESS REMOTE PROPERTY MANAGEMENT
Cerdanya Mountain Residences had great success with RoomRaccoon's hotel management system, achieving a flawless 100% online check-in rate. The system's intuitive features and integration with Salto KS Cloud-Based Smart Locks have contributed to a stellar guest experience, reflected in a 9.8 average rating on OTAs. Additionally, they’ve achieved a 133.1% increase in revenue year-over-year with tools like RaccoonUpsell.
About Cerdanya Mountain Residences
Cerdanya Mountain Residences is an aparthotel nestled in the picturesque Bellver de Cerdanya. It offers a blend of the serene ambience of an apartment and the convenience of hotel services. Every aspect of their property is meticulously crafted to provide guests with a one-of-a-kind experience that resonates with the warmth and comfort of home.
In their quest for operational efficiency and guest satisfaction, Cerdanya Mountain Residences embarked on a journey to find the perfect Property Management System (PMS). Gerard Escuer managed the property remotely and sought a solution that could effectively centralize information, facilitate automated upselling and provide contactless property access. Cerdanya selected RoomRaccoon based on excellent recommendations from fellow hoteliers, recognizing its perfect alignment with their specific needs.
100% Online Check-In, Zero Stress
Challenge
Operating without a traditional front desk, Cerdanya Mountain Residences needed a solution that allowed guests to check in online and seamlessly access their accommodations. This approach was essential to maintaining the smooth, efficient, and welcoming experience that the property prides itself on.
Solution
RoomRaccoon’s online check-in and check-out functionality has automated both arrival and departure processes. This enhancement has significantly improved guest experiences, allowing them to effortlessly access their accommodations and enjoy a more comfortable stay at Cerdanya Mountain Residences.
Result
Cerdanya Mountain Residences can easily manage their property off-site with 100% online check-in rate.
Top-Tier OTA Ratings
Challenge
Cerdanya Mountain Residences faced the challenge of implementing a contactless check-in process, as the apartments are managed remotely. Gerard sought a technical solution with a wide range of integrations, particularly digital room keys.
Solution
Gerard has integrated his PMS with Salto KS Cloud-Based Smart Locks, allowing guests to easily turn their mobile devices into keys for seamless room access. When paired with RoomRaccoon’s online check-in, guests receive their access details before they arrive at the property. This means they can go straight to their apartments, enjoying the comfort of keyless entry.
Result
Cerdanya Mountain Residences offers a seamless guest journey reflected in a 9.8 average rating on OTAs.
Exceptional Automated Upselling Management
Challenge
Cerdanya Mountain Residences needed a PMS capable of facilitating automated upselling, which would enable them to offer personalized upgrades and services to guests, enhancing their stay and boosting revenue. Additionally, they required robust add-on inventory management to track and manage extra services and amenities efficiently.
Solution
Through RoomRaccoon's upselling module, Cerdanya Mountain Residences has ensured a comprehensive guest experience by offering additional services and personalizing each stay. This functionality not only enhances guest satisfaction but also boosts revenue by seamlessly integrating add-ons into the online check-in process. Gerard aims to provide guests with the authentic Cerdanya experience, offering unique services such as e-bike rentals, birthday celebration packages, and cosy fireplace amenities to guests.
Result
Cerdanya Mountain Residences grew its revenue by 133.1% YoY.
See our customer stories:
RoomRaccoon offers a host of features to elevate hotel operations and boost revenue. Get to know what’s worked well for our hoteliers!
CASA SHELLY | A PERSONALIZED EXPERIENCE IN VEJER DE LA FRONTERA
Vejer de la Frontera, Spain
LA ABADÍA DE SIESTE | A CONTEMPORARY COUNTRYSIDE RETREAT
Huesca, Spain
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