HOTEL CASE STUDY
LA ABADÍA DE SIESTE | A CONTEMPORARY COUNTRYSIDE RETREAT
La Abadía de Sieste experienced a remarkable transformation with RoomRaccoon's hotel management system. Direct bookings increased significantly to 50% while the issue of overbookings was completely eliminated. This enhancement not only bolstered the hotel's operations but also contributed to a heightened guest experience. Moreover, the seamless onboarding process ensured a frictionless transition, further solidifying the hotel's success with RoomRaccoon's solution.
About La Abadía de Sieste
La Abadía de Sieste is a hotel located in a rural area that provides a serene and rustic atmosphere. Since 2022 La Abadía de Sieste has been managed by Rubén Lasheras, who has aimed to create a unique guest experience by combining gastronomy with traditional hospitality. Recently, the hotel has switched from traditional booking platforms to an integrated management system provided by RoomRaccoon, which has marked a new era for La Abadía de Sieste.
Maximized Direct Bookings with Zero Overbookings
Challenge
When Rubén took over the management of La Abadía de Sieste, he quickly discovered that the hotel's operations were highly dependent on external booking platforms, resulting in fragmented communication with guests and ineffective management of reservations. The existing system was outdated, prone to errors such as overbooking, and required a significant amount of time to manually handle bookings and customer interactions.
Solution
RoomRaccoon's channel manager and fully integrated booking engine proved to be a transformative solution for La Abadía de Sieste, enabling efficient distribution management across various sales channels, including their own. By reducing its reliance on external booking platforms, the hotel has seen a remarkable increase in direct bookings, rising from 20% to 50%. This significant boost has not only strengthened the hotel's control over its bookings but also led to substantial savings by cutting commission costs.
Result
La Abadía de Sieste now enjoys 50% direct booking while eliminating overbookings entirely.
“In summary, I think the part that is helping us the most is being able to spend more time with the customer. We are very happy with the way we can organize ourselves day-to-day and the simplicity of the system."
RUBÉN LASHERAS – DIRECTOR AT LA ABADÍA DE SIESTE
Manual Management to Effortless Automation
Challenge
Before incorporating RoomRaccoon's Property Management System (PMS) into its operations, La Abadía de Sieste faced numerous challenges in handling daily tasks and operations manually. Fragmented communication with customers and reliance on manual reservation processes, conducted with pen and paper, resulted in inefficiencies and time wastage for the team.
Solution
RoomRaccoon's PMS and reservation management tools delivered a holistic solution to La Abadía de Sieste's challenges. Its intuitive user interface impressed the team, offering a streamlined and efficient approach to operations. By adopting RoomRaccoon's PMS, La Abadía de Sieste saw a significant improvement in daily tasks and operations, resulting in enhanced efficiency and more time to focus on guests. With clearer communication and refined reservation processes, the team experienced a notable boost in operational effectiveness.
Result
Enhancing guest communication for elevated service and operational efficiency, reflected in an impressive 9.2 average rating on OTAs.
Simple and Seamless Onboarding
Challenge
Transitioning to a new Hotel Management System can be a complex and challenging process that requires a significant amount of time and resources. Additionally, the staff members need to be trained on the new software, and the system must be tested thoroughly to ensure it's functioning correctly. La Abadía de Sieste needed a software solution that was easy to implement and operate, and after careful consideration, chose RoomRaccoon.
Solution
The implementation of the RoomRaccoon hotel management system was remarkably easy and seamless for the hotel team. The transition process went smoothly, and it helped them to streamline their procedures for updating all the existing reservations. RoomRaccoon's system made it easy to incorporate historical data, which further eased the transition. The shift to RoomRaccoon was exceedingly smooth ensuring a hassle-free adoption of the new system.
Result
Rubén and his team experienced a smooth onboarding process on RoomRaccoon’s platform.
See our customer stories:
RoomRaccoon offers a host of features to elevate hotel operations and boost revenue. Get to know what’s worked well for our hoteliers!
CERDANYA MOUNTAIN RESIDENCES | EFFORTLESS REMOTE PROPERTY MANAGEMENT
Lleida, Spain
CASA SHELLY | A PERSONALIZED EXPERIENCE IN VEJER DE LA FRONTERA
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