HOTEL CASE STUDY
HOTEL MIRAMARE NOLI | TWICE THE EFFICIENCY, TWICE THE REVENUE
Hotel Miramare Noli is a family-run retreat near the Ligurian Sea, offering local experiences like seaside dining and wine tastings. With RoomRaccoon’s management software, Bianca Ganduglia and her team doubled revenue, eliminated missed payments, and saved hours on admin tasks.
About Hotel Miramare Noli
Hotel Miramare Noli is a cherished seaside retreat on the Ligurian coast, established in 1933 and passed down through generations. Originally a family-run inn near the railway, it has become a popular destination known for its prime location and warm service. Today, the hotel features comfortable accommodations and offers experiences like coastal dining and local wine tastings.
To enhance operations and guest experiences, Hotel Miramare adopted RoomRaccoon’s hotel management system. This platform helped expand distribution, automate reservations, and enable secure payments. As a result, the hotel doubled its revenue, streamlined operations, and allowed Bianca and her team to focus on exceptional hospitality.
Doubling Revenue with Dynamic Pricing and Channel Expansion
Problem
Before joining RoomRaccoon, Hotel Miramare Noli managed bookings and pricing using a paper calendar and handwritten notes, which led to pricing errors, missed sales opportunities, and overbookings. With only two or three rooms listed on Booking.com and the rest sold via phone or email, distribution was limited, and pricing was often set arbitrarily without competitive insights.
Solution
With RoomRaccoon’s Channel Manager, Bianca could instantly list rooms on multiple platforms, expanding from 2 to 5 channels, including their direct booking engine, Booking.com, and Airbnb. Using bulk updates in the Channel Manager, Bianca could quickly adjust rates for weekends, low seasons, and multi-night stays. Additionally, dynamic pricing rules enabled her to stay competitive based on occupancy and market demand.
Result
The ability to quickly adjust pricing and sell across multiple OTAs led to a 100% increase in revenue, doubling the hotel’s earnings compared to managing their hotel operations on sheets of paper.
"We doubled our revenue. Before, we sold manually and made so many mistakes. Now, everything is optimized, and we sell more, faster, and smarter."
BIANCA GANDUGLIA, GENERAL MANAGER
Zero Missed Payments with Pre-Authorization and Payment Links
Problem
Previously, guests always paid at checkout, which often led to missed payments and fake credit cards, forcing Bianca’s family to chase payments and pursue legal action against non-paying customers. This process was stressful, time-consuming, and costly, often involving lawyers and banks who demanded extensive paper trails and proof of stay. Additionally, with no ability to pre-authorize credit cards, the team had no way to verify a guest's payment method before arrival, resulting in no-shows with fake credit cards and last-minute cancellations without penalty. The uncertainty around payments created cash flow issues and daily anxiety for the team.
Solution
With RoomRaccoon Payments, Bianca could now send payment links ahead of arrival and pre-authorize credit cards, securing funds upfront and reducing the risk of no-shows or unpaid bills. The ability to automate payment collection meant the team could focus on guest service without worrying about collecting payments during checkout.
Result
Since implementing RoomRaccoon Payments, missed payments have dropped to zero, eliminating lost revenue and legal disputes over unpaid stays. This has provided financial security and peace of mind for Bianca and her team.
Saving 2-3 Hours Daily with Automation and Smart Features
Problem
Managing reservations manually with paper calendars and handwritten logs left Bianca buried in administrative tasks. She spent hours each day updating availability across sales platforms, drafting booking confirmations, and preparing invoices—all by hand. The lack of real-time updates across booking channels meant that overbookings were common, creating chaos during peak periods and forcing Bianca to scramble for solutions.
The paper-based system was prone to errors, especially during cancellations or last-minute changes, leading to frustrated guests and lost revenue. Without automation, repetitive tasks, such as confirming bookings and creating invoices, consumed valuable hours that could have been spent enhancing the guest experience.
Solution
With RoomRaccoon’s automation tools, Bianca streamlined operations with features including:
- Auto-assigning rooms in the calendar to prevent overbookings in the PMS
- Automated booking confirmations sent immediately after reservations with guest email templates
- Real-time availability updates across all connected channels in the Channel Manager
- One-click invoice generation, eliminating manual paperwork in the PMS
This allowed Bianca to eliminate errors, reduce manual work, and deliver a faster, smoother experience for guests.
Result
By automating these essential tasks, Bianca now saves 2 to 3 hours every day, freeing up time to focus on growing the business and enhancing guest experiences..
See our customer stories:
RoomRaccoon offers a host of features to elevate hotel operations and boost revenue. Get to know what’s worked well for our hoteliers!
VILLA LA PERSONALA | HISTORIC ELEGANCE MEETS MODERN EFFICIENCY
Modena, Italy
MIRACLE MANOR | SIMPLIFIED FOR GUEST SATISFACTION
California, USA
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