HOTEL CASE STUDY
VILA ORIGENS | WHERE HISTORIC CHARM MEETS MODERN EFFICIENCY
Vila Origens has redefined boutique hospitality with RoomRaccoon’s cutting-edge solutions. By adopting automated online check-in and dynamic pricing, the hotel has streamlined operations, saving two hours daily and reducing costs. The hotel’s blend of historic charm and modern efficiency has not only elevated the guest experience but also enhanced overall satisfaction, resulting in glowing reviews and a more seamless operation.
About Vila Origens
Vila Origens is a charming boutique hotel in Albufeira, offering 25 rooms across three historic buildings. Situated just 50 meters from the sea and city center, the property combines luxury with a rich sense of history, including elements like a centuries-old fortress wall and an ancient cistern.
Lourenço Ribeiro, the General Manager of Vila Orignes, was in search of a hotel management system that combined simplicity with efficiency. Given the positive results he had seen with RoomRaccoon in his previous projects, choosing RoomRaccoon for Vila Origens was a “no-brainer.”
Redefining property management with automation
Challenge
Vila Origens required an all-in-one solution to streamline its operations. Despite competitors vying for their business, the challenges of fragmented software solutions were major concerns. Lourenço, with his experience working with hotels that used separate tools, was well aware that this approach led to inefficiencies.
Solution
The team at Vila Origens greatly values RoomRaccoon’s all-in-one Hotel Management System for its intuitive design and powerful automation features. Unlike more complex systems that often overlook basic functionalities like automatic guest emails, RoomRaccoon simplifies these tasks with ease. Lourenço particularly appreciates the customizable post-stay document, which he has connected to their Tripadvisor and Google Business profiles, as well as their best-price guarantee booking engine. This integration allows guests to leave reviews and book their next stay seamlessly.
Result
With RoomRaccoon’s automated post-stay documents, Vila Origens has boosted the hotel's online reputation with a 5-star average rating and driven a notable rise in direct bookings, with over 35% of guests now booking directly through the hotel's website.
“Using RoomRaccoon has definitely helped us increase customer reviews, and guests consistently rate us five stars. RoomRaccoon allows us to focus solely on our guests, without worrying about the rest, which I believe plays a big part in those great reviews.”
LOURENÇO RIBEIRO – GENERAL MANAGER OF VILA ORIGENS
Streamlining check-in with a personal touch
Challenge
Lourenço recognized that a traditional reception setup would be both costly and inefficient. Managing a full reception with three full-time staff members led to an impersonal check-in experience. This setup limited the staff’s ability to engage with guests on a personal level.
Solution
By adopting RoomRaccoon’s online check-in feature, Vila Origens replaced the traditional reception with a streamlined, digital approach. Guests now check in online, allowing staff to welcome them more personally in relaxed settings, such as by the pool with a drink. This approach has enhanced the guest experience and reduced the need for extensive front-desk staffing.
For Lourenço, features like online check-in and check-out have been "surprisingly popular" with more guests opting for them than he expected.
Result
The switch to online check-in has streamlined guest arrivals, with 80% of direct bookers opting for the feature. This change has freed up staff to provide more personalized interactions, boosting guest satisfaction and reviews.
Smart pricing, less hassle
Challenge
From past experience, Lourenço knew that managing pricing manually was a complex and time-consuming task, especially during peak seasons. He often found himself overwhelmed by frequent adjustments, which drained his time and energy.
Solution
When Lourenço joined the Vila Origens team, he quickly identified RoomRaccoon’s dynamic pricing tool as the perfect solution. RoomRaccoon’s system revolutionized Vila Origens’ rate management by automating price adjustments based on real-time data and demand. This automation not only eliminated the need for manual updates but also streamlined the pricing process, allowing Lourenço to focus on more strategic aspects of the business.
Result
With RoomRaccoon’s dynamic pricing, Vila Origens saved Lourenço around two hours a day during peak periods. This time-saving allowed him to redirect efforts towards enhancing the guest experience and optimizing other areas of the hotel’s operations.
“Conversations with other hotels made me realize just how much of a time-saver RoomRaccoon is. Everything is automated.”
LOURENÇO RIBEIRO – GENERAL MANAGER OF VILA ORIGENS
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